SOLUTION
Inspire Trusted Contact Center Engagement
Digitize key customer service processes, and personalize contact center experiences, with the option to extend access to providers and members.
CUSTOMER SUCCESS SPOTLIGHT
See how UnitedHealthcare is transforming the member experience.
“There is a lot more focus on consumer digital, a lot more focus on personalization, and a lot more focus on giving control back to the people that we serve.”
PHIL MCKOY, CIO AT UNITEDHEALTHCARE
Inspire Trusted Contact Center Demo
See what’s included in this solution.
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.
Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
Mobile Publisher is a powerful tool to help you distribute your version of the Salesforce mobile app or Experience Cloud sites.
Increase in first contact resolution
Drop in average handle time
Decrease in case resolution time
Source: CMI Success Metrics