SOLUTION: PERSONALIZE CONTACT CENTER EXPERIENCES

Connect patients to the right care, faster.

 

Empower agents with the relevant patient data, from multiple systems, on a single screen.

Consumers today expect a connected experience at every step of their health journey, and initial interactions with the contact center are critical to engaging patients and driving loyalty. Powered by Health Cloud, this solution seamlessly integrates EHRs and core systems of record with MuleSoft Anypoint Platform to provide agents with the right patient information at the right time. Marketing Cloud makes it easy to identify, segment, and target populations for personalized communications. You can even enable patients with self-service via HIPAA-compliant mobile apps built on the Customer 360 Platform. Ensure every agent is empowered to solve inquiries the first time — from appointment scheduling to connecting patients to the right physician — all from a single console.
 
 

Customer Success Story

With Salesforce, we can provide a highly personalized and more seamless patient experience.”

NADER MHERABI, CIO, NYU LANGONE HEALTH
 
 

See how you can start delivering seamless patient experiences.

 

Explore the advantages of Salesforce for Healthcare.

 

Webinar

WHITE PAPER

Webinar

 

Demo

E-BOOK

Want to know more? Let's talk.

We look forward to answering any questions and explaining all the ways Salesforce can help your organization deliver healthier post-acute outcomes.