Consumers today expect a connected experience at every step of their health journey, and initial interactions with the contact center are critical to engaging patients and driving loyalty. Powered by Health Cloud
, this solution seamlessly integrates EHRs and core systems of record with MuleSoft Anypoint Platform
to provide agents with the right patient information at the right time. Marketing Cloud
makes it easy to identify, segment, and target populations for personalized communications. You can even enable patients with self-service via HIPAA-compliant mobile apps built on the Salesforce Platform
. Ensure every agent is empowered to solve inquiries the first time — from appointment scheduling to connecting patients to the right physician — all from a single console.