Inspire Trusted Contact Center Engagement

Digitize key customer service processes, and personalize contact center experiences, with the option to extend access to providers and members.

Here's how it works.

Find new ways to automate the key customer service processes your team needs to manage insurance plans across lines of business.

Ensure positive customer experiences.

Easily audit caller interactions to ensure compliance and maintain a high standard of quality across the spectrum of digital channels.

Give agents tools they need to succeed.

Improve agent productivity with best practice tools like caller validation, member relationship mapping, interaction tracking, call wrap-up, and more.

Personalize member and provider interactions.

Create personalized inbound and outbound interactions with real-time 360-degree customer views that offer relevant member and provider information.


See how UnitedHealthcare is transforming the member experience.

“There is a lot more focus on consumer digital, a lot more focus on personalization, and a lot more focus on giving control back to the people that we serve.”



Inspire Trusted Contact Center Demo


See what’s included in this solution.

Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.
Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
Mobile Publisher is a powerful tool to help you distribute your version of the Salesforce mobile app or Experience Cloud sites.

Increase in first contact resolution

Drop in average handle time

Decrease in case resolution time


Explore the advantages of Salesforce for Payers.