SOLUTION

Inspire Trusted Contact Center Engagement

Digitize key customer service processes, and personalize contact center experiences, with the option to extend access to providers and members.

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Here's how it works.

Find new ways to automate the key customer service processes your team needs to manage insurance plans across lines of business.

Ensure positive customer experiences.

Easily audit caller interactions to ensure compliance and maintain a high standard of quality across the spectrum of digital channels.

Give agents tools they need to succeed.

Improve agent productivity with best practice tools like caller validation, member relationship mapping, interaction tracking, call wrap-up, and more.

Personalize member and provider interactions.

Create personalized inbound and outbound interactions with real-time 360-degree customer views that offer relevant member and provider information.

CUSTOMER SUCCESS SPOTLIGHT

See how UnitedHealthcare is transforming the member experience.

“There is a lot more focus on consumer digital, a lot more focus on personalization, and a lot more focus on giving control back to the people that we serve.”

PHIL MCKOY, CIO AT UNITEDHEALTHCARE

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Inspire Trusted Contact Center Demo

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See what’s included in this solution.

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MuleSoft Anypoint Platform lets you connect your different systems, using modern APIs and automation, to execute critical projects quickly and with a single, secure data source.