Pharma

Accelerate the product life cycle and create more connected experiences.

 

Streamline processes from R&D to commercialization to lower costs and create efficiencies.

 

Bring teams closer to patients and providers.

Connect everyone in the ecosystem around common goals to increase efficiencies and boost productivity.

Increase adherence.

Create, scale, and track therapy-specific support programs with personalized experiences and real-time analytics.

Drive transparency across the value chain.

Surface insights by integrating data silos across R&D, manufacturing, supply chain, and commercialization.
 

Enhance Patient Services

Boost productivity and lower costs by bringing your team closer to patients and providers.
Get patients on therapy faster.
Raise trial awareness and create trusted relationships through personalized interactions.

Collaborate to improve outcomes.

Connect teams to improve productivity and efficiency as you ensure compliance with trusted and advanced integrations.

Make data-driven improvements and drive cross-team efficiencies.

Find new opportunities to make program improvements with valuable patient and healthcare provider insights.
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Salesforce Platform lets you seamlessly integrate disparate systems and data sources with API-led services and event-based interactions.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

MuleSoft Anypoint Platform
lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.
See how Novartis, a pharma industry leader, was able to cut its patient enrollment time by 20%. 
 
 

Scale Advanced Therapies

Streamline cell and gene therapy processes to improve outcomes and lower costs.
Book coordinated appointments easily.
Built-in lead times and site capacity information let you schedule apheresis, manufacturing entry, and infusion appointments smoothly.

Reschedule full appointment chains effortlessly.

Respond to adjustments in manufacturing turnaround times and the patient’s availability to keep development and administration progressing.

Configure multiple therapies on one flexible platform.
Allow multiple organizations to configure, deliver, and scale various therapies, while maintaining regulatory compliance.
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

MuleSoft integrates data from any system to deliver critical insights and drive efficiencies in a single platform.

CRM Analytics for Health Cloud helps your entire team find important answers and make data-driven health decisions.

Slack brings together all your teams with the apps and data they need in a single, collaborative, and HIPAA-compliant workspace.

AppExchange extends solutions with comprehensive partners specialized in healthcare and life sciences.
“As a cell and gene therapy company, one of the challenges we face is that it’s not your ‘traditional’ pharma. Thinking about solutions, we wanted the patient to be at the center of the whole journey … Health Cloud keeps our processes simple to engage our hospitals and employees, at scale.”

Neary Detrick, Senior Director, EDMA & Cell and Gene Therapy Systems, Bluebird Bio
 
 

Accelerate Clinical Trials

Enable faster innovation by connecting trial teams, patients, and clinical data on a single digital platform.
Recruit and keep more patients.
Get the patients you need with powerful recruitment tools and personalized messages that prevent patient attrition.

Unify teams and data for greater transparency and collaboration.

Integrate, manage, and share critical data securely on any device.

Gain a complete view of your trial.

Collaborate through every phase of clinical development on a regulation-compliant platform.
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

MuleSoft integrates data from any system to deliver critical insights and drive efficiencies in a single platform.

AppExchange extends solutions with comprehensive partners specialized in healthcare and life sciences.
“To achieve a true step change, an R&D solution needs to provide a level of orchestration across the end-to-end process.”

Alaric Jackson, VP, R&D Solutions, IQVIA
 
 

Salesforce is named a Leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.

 

Explore resources for pharma.

 

E-book

Learn how to improve engagement from a unified healthcare platform.

White paper

Discover how Novartis boosted patient engagement.

Webinar

Streamlining Advanced Therapies at Scale

 
 

Ready to learn more about pharma solutions?

Or call us at

1-800-667-6389
 
 

Learn how we help our customers comply with HIPAA.