Providers

Deliver connected experiences that put the patient first.

 

Connect siloed systems to strengthen patient relationships and reduce costs.

 

Automate from acquisition to services.

Consolidate data and streamline care processes to lower costs, boost productivity, and deliver faster care.

Engage patients where they need care most.

Use data-driven insights to deliver personalized patient interactions on their preferred channels and provide on-demand services.

Assess needs and deliver tailored interventions.

Evaluate and prioritize patient needs with personalized care plans that proactively utilize clinical and nonclinical data to engage patients.
 
 

Scale Patient Access and Services

Improve experiences while fostering personalized service, streamlining triage, and connecting patients and care teams through the channels they want to use.

How It Works

 

Personalize interactions with a holistic view.

Connect the care experience on one platform for a comprehensive view of patients, inform expert responses, and tailor interventions.

Accelerate time to care with automated, self-service tools.

Ensure quick patient care with tools that confirm benefits, schedule care, and complete activities.

Improve team alignment and patient engagement.

Increase productivity and streamline care coordination by giving staff actionable insights with real-time analytics.

What’s Included

 
  • Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

  • MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

  • CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.
  • Salesforce Platform lets you seamlessly integrate disparate systems and data sources with API-led services and event-based interactions.

  • Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

  • Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.
 
 
 

We needed to operate as one health system — and we had to serve patients consistently, even though they had different needs.”

Katie Logan

Chief Consumer & Strategy Officer, Piedmont Healthcare
 
 
 

Personalize Patient Acquisition and Outreach

Nurture patient bases and enhance brand reputation by engaging the target audience through multichannel, data-driven campaigns and journeys.

How It Works

 

Grow your consumer data ecosystem.

Collect and unify cross-channel first-party and other consumer data to acquire and serve more patients.

Promote your brand and generate leads.

Deliver omni-channel campaigns targeting B2B and B2C audiences to accelerate acquisition.

Curate effective patient journeys.

Use segmented data to personalize patient journeys on their preferred channels, boost engagement, and measure marketing effectiveness.

What’s Included

 
  • Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

  • Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

  • Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
  • Salesforce Platform lets you seamlessly integrate disparate systems and data sources with API-led services and event-based interactions.

  • CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.

  • Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.
 
 

Having our referrals in Salesforce gives us a lot more visibility into the department and shows the staff that this is a really powerful tool that’s more than email management.”

Leslie Pennypacker

Executive Director, Tribeca Pediatrics
 

KLAS Research named Salesforce the #1 healthcare CRM for the fourth year in a row.

Salesforce is named a Leader in The Forrester Wave™: Healthcare CRM Providers, Q1 2020.

 

Explore resources for providers.

 

WEBINAR

Learn how to scale patient access and services.

Article

How Digitally Enabled Healthcare Can Give Patients Great Experiences

Guide

Deliver personalized patient care and communication.

 
 

Ready to learn more about provider solutions?

Or call us at

1-800-667-6389
 
 

Learn how we help our customers comply with HIPAA.