SOLUTION

Scale Patient Access and Services

Empower patients to engage their providers on their terms, and service agents and clinicians to easily respond.
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How it works.

Improve experiences as you foster personalized service, streamline triage, and connect patients and care teams through the channels they want to use.
 

Unlock a holistic view of your patients for personalized interactions.

Connect the different aspects of care on one platform to gain a comprehensive view of patients, inform expert responses, and tailor interventions to specific needs.
 

Accelerate time to care with automated, self-service tools.

Ensure patients receive care faster with automated tools that quickly verify benefits and eligibility, easily find and schedule care, and effortlessly complete pre- and post-visit activities.
 

Improve care team alignment and patient engagement.

Build stronger patient relationships with on-demand access to health records and services, and give staff increased insight into patient services through real-time operational reports, purpose-built dashboards, and advanced analytics.
 
 

CUSTOMER SUCCESS SPOTLIGHT

See how Piedmont Healthcare boosted patient engagement during a crisis.

“We needed to operate as one health system … and we had to serve patients consistently, even though they had different needs.”

Katie Logan | Chief Consumer & Strategy Officer, Piedmont Healthcare
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Scale Patient Access and Services Demo

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See what’s included in this solution.

 
Health Cloud
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.
MuleSoft
MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.
Tableau
Tableau CRM is a mobile app that helps your entire team find important answers and start making data-driven decisions.
 
Salesforce Platform
Salesforce Platform lets you build scalable applications with no-code and code dev tools, create flows and automate complex tasks, and scale with the highest levels of trust, security, and governance.
Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.
Slack
Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.
 
 

Check out more resources for providers

 

Customer Story

Pack Health Scales Virtual Care to Support the Chronically Ill

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Article

How to Get Patients in the Digital Front Door

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Article

How Digitally Enabled Healthcare Can Give Patients Great Experiences

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