Improve experiences as you foster personalized service, streamline triage, and connect patients and care teams through the channels they want to use.
Unlock a holistic view of your patients for personalized interactions.
Connect the different aspects of care on one platform to gain a comprehensive view of patients, inform expert responses, and tailor interventions to specific needs.
Accelerate time to care with automated, self-service tools.
Ensure patients receive care faster with automated tools that quickly verify benefits and eligibility, easily find and schedule care, and effortlessly complete pre- and post-visit activities.
Improve care team alignment and patient engagement.
Build stronger patient relationships with on-demand access to health records and services, and give staff increased insight into patient services through real-time operational reports, purpose-built dashboards, and advanced analytics.
CUSTOMER SUCCESS SPOTLIGHT
See how Piedmont Healthcare boosted patient engagement during a crisis.
“We needed to operate as one health system … and we had to serve patients consistently, even though they had different needs.”
Personalized Healthcare Solutions provided by Salesforce
Empower agents to provide personalized healthcare with relevant data from multiple systems all in one convenient place. When all of your records can be found in one streamlined view, patient management becomes easy and effective. This enables agents to be more knowledgeable and give the right information and recommendations to patients at any time without the need to be handed off to a specific point of contact.