Ensure consistently high-quality support for care delivery, payment, and public health services on a single platform.
Tailor support to the individual.
A 360-degree view of each individual lets you personalize every interaction. Quickly view information, manage preferences, and follow up with next best actions for improved health outcomes on each person's preferred channel.
Deliver anytime service.
Help more people with automated tools that match them to the right providers, plans, or services. Whether via phone, chat, or portal, easily authorize services, make appointments, and complete pre- and post-visit activities.
Collaborate across care programs.
Solve a range of problems — from lost vaccination cards to missing payments — when you have a single source of truth providing a holistic view. Collaborate across teams with a centralized platform and advanced triage.
CUSTOMER SUCCESS SPOTLIGHT
New Mexico transforms community health with Salesforce.
“One of our goals is to realign public assistance programs, benefits, and services around an individual or family.”
Expand your Media Audience and Acquire Customers with Salesforce CRM
Studio, Broadcast, Print, Sport and Entertainment companies are using Salesforce media CRM to receive better data regarding their markets and customers. Optimize the consumer experience to provide a one-to-one personalized brand journey at every touch point with CRM For Media from Salesforce.
Media CRM gives you the tools to collect, clean, organize, and view consume rdata so you can learn their preferences and deliver relevant content wherever they are. You can also create communities for customers and reward them for engaging, so they become powerful brand advocates.
CRM Software Solutions: CRM benefits every industry and enterprise. Learn more about CRM solutions for your industry.