SOLUTION

Scale contact center experiences for government health.

Enable contact center agents and expert teams to optimize government offerings for patients, members, and residents.
 

Here’s how it works.

Ensure consistently high-quality support for care delivery, payment, and public health services on a single platform.
 

Tailor support to the individual.

A 360-degree view of each individual lets you personalize every interaction. Quickly view information, manage preferences, and follow up with next best actions for improved health outcomes on each person's preferred channel.
 

Deliver anytime service.

Help more people with automated tools that match them to the right providers, plans, or services. Whether via phone, chat, or portal, easily authorize services, make appointments, and complete pre- and post-visit activities.
 

Collaborate across care programs.

Solve a range of problems — from lost vaccination cards to missing payments — when you have a single source of truth providing a holistic view. Collaborate across teams with a centralized platform and advanced triage.
 
 

CUSTOMER SUCCESS SPOTLIGHT

New Mexico transforms community health with Salesforce.

One of our goals is to realign public assistance programs, benefits, and services around an individual or family.”

SEAN PEARSON | CIO, NEW MEXICO HUMAN SERVICES
 
 

See our government health contact center in action.

 

What’s included in this solution

 
Health Cloud personalizes engagement with our automated, HIPAA-compliant, omni-channel platform.
OmniStudio consolidates applications, speeds new users to productivity, and reduces your overall cost to serve.
Experience Cloud builds content in one place and delivers it anywhere: websites, portals, mobile apps, and clinics.
 
Government Cloud executes your health mission on a trusted, FedRAMP-authorized, agile cloud platform.
MuleSoft connects disparate systems according to prevailing data-sharing standards.
Tableau CRM visualizes and analyzes data to obtain actionable insights.
 
 

Check out more resources

 

CASE STUDY

HIMSS TV INTERVIEW

WHITE PAPER

 
 
We look forward to answering any questions and discussing ways your public sector health agency can leverage Salesforce.