PUBLIC SECTOR HEALTH

Advance community health and wellbeing.

 

Optimize government health programs and lower the cost to serve.

 

Deliver trusted services, from anywhere.

Engage your constituents across channels using clinical and social insights to connect them with the care they need for better health outcomes.

Integrate medical and social care.

Enable the most efficient use of resources to save taxpayer dollars and provide a more holistic experience.

Protect public wellness with intelligent analytics.

Proactively manage public health crises and build resilient communities with intelligent insights, 360-degree views, and integrated systems.
 
 

Scale Contact Center Experiences for Government Health

Enable your workforce to engage constituents and connect them with the services they need for equitable health outcomes.
 
Personalize every interaction with a 360-degree view.
Quickly view information, manage preferences, and follow up with next-best actions for improved health outcomes on each person’s preferred channel.

Deliver service, any time.
Help more people with automated tools that match them to the right providers, plans, or services. Whether via phone, chat, or portal, easily authorize services, make appointments, and complete pre- and post-visit activities.

Collaborate across care programs.
Solve a range of problems, from lost vaccination cards to crisis support, with a holistic view. Collaborate across medical, social, and behavioral teams with a centralized platform and advanced triage.
 
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

OmniStudio consolidates applications, speeds new users to productivity, and reduces your overall cost to serve.

Experience Cloud lets you quickly launch data-powered sites, portals, and apps, connected across the customer journey.

Government Cloud executes your health mission on a trusted, FedRAMP-authorized, agile cloud platform.

MuleSoft integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.

CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.
 
New Mexico transforms community health with Salesforce.

“One of our goals is to realign public assistance programs, benefits, and services around an individual or family.”

Sean Pearson, CIO, New Mexico Human Services
 
 

Build Integrated Care Programs

Streamline collaboration with key partners across medical, behavioral, and social programs for top-quality services.
 
Improve access to care.
Unify medical, behavioral, and social programs to ensure consistently high-quality services with our compliant, trusted, and scalable platform.

Integrate care delivery.
Overcome fragmentations among systems of care, for positive impact on care experiences and wellbeing.

Simplify patient engagement.
Enable your workforce to engage patients and connect them with services they need for better health outcomes.
 
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.
 
The Nevada Department of Health and Human Services aids opioid victims with behavioral healthcare and syndromic surveillance.

“If we notice that one center has an abundance of Naloxone, and another is uncharacteristically low, we can coordinate the transfer of doses. This ‘just-in-time’ redistribution keeps Naloxone from expiring on a shelf and saves us from having to order more at the federal level, which saves taxpayers money.”

Dr. Stephanie Woodard, Senior Advisor on Behavioral Health, Nevada Department of Health and Human Service
 
 

Manage Health Data with Transparency

Establish a command center to proactively manage public health crises and build resilient, sustainable communities.
 
Source health data in real time.
Capture public health reporting and notifiable conditions. Enable access to public health registries.

Visualize and gain insight into data.
Monitor health trends and identity clusters. Use data to inform actions and enable public transparency.

Stay active on community trends.
Investigate and trace communicable diseases. Assign cases for public health follow-up. Run community campaigns.
 
Health Cloud connects data and teams, automates processes, and personalizes engagement on a single, intelligent platform to improve outcomes.

MuleSoft Anypoint Platform lets you integrate data from any system to deliver critical, time-sensitive projects — all with a single platform for APIs and integrations.

CRM Analytics for Health Cloud helps your entire team find important answers and start making data-driven decisions.
 
The St. Louis County Department of Public Health streamlines public health data management to keep residents healthy.

“With data insight that is near instantaneous, our office has been able to prioritize cases and our investigators’ time, without sacrificing the health of our people or the customer service experience. This also allows a jumping-off point for diseases beyond COVID-19, like STIs.”

Nebu Kolenchery, Director, Communicable Disease Response, St. Louis Department of Public Health
 

Explore resources for public sector health.

 

Blog

Learn how to leverage pandemic investments in a post-COVID world.

Solution

Learn about government health and human services solutions.

Webinar

See how digital delivery improves public health outcomes.

 
 

Ready to learn more about public sector health solutions?

Or call us at

1-800-667-6389
 
 

Learn how we help our customers comply with HIPAA.