SOLUTION: DELIVER INTELLIGENT FIELD SERVICE

Transform the customer experience with faster, smarter field service.

 

Grow your business and delight customers with the world’s #1 platform for service.

Customers today expect exceptional service powered by knowledge and data, which is why we built our Deliver Intelligent Field Service solution. Use Field Service Lightning to resolve product issues quickly with optimized job scheduling and enhanced field technician productivity. Provide proactive support with Salesforce IoT triggered alerts based on device data. Personalize service with Service Cloud, giving agents a 360-degree view of each customer as well as instant access to real-time information on product usage, warranties, and more. And increase the first-time fix rate to lower your costs and drive more business revenue — all with the world’s #1 platform for service.
 
 

CUSTOMER SUCCESS Story

KONE keeps people
on the move with Salesforce.

With Salesforce, we can stay close to our customers as we continue to grow our business.”

ANTTI KOSKELIN, CIO
 
 

See our Deliver Intelligent Field Service solution in action.

 

Explore the advantages of Salesforce for Manufacturing.

 

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Take an interactive tour of Salesforce for Manufacturing.

Embark on an interactive journey that explores all the ways Salesforce is helping retool manufacturers with intelligent, predictive apps across every department.