Frequently Asked Questions (FAQ)

Media Cloud is a purpose-built product for Media and Entertainment companies, designed to maximize customer lifetime value (CLV) and accelerate transition to customer-centricity with a unified, agile platform. Media Cloud enables companies to attract, engage, and support customers from anywhere, and improve operational efficiency across the media value chain with industry-specific processes, data models, integrations, and UX templates.

Media Cloud is built on Sales Cloud and Service Cloud, allowing for rapid configuration with out-of-the-box solutions that utilize clicks not code to fast-track digital transformation. It includes powerful functionality, including Enterprise Product Catalog; Industries Configure, Price, Quote (CPQ); Order Management; and a growing library of prebuilt applications, product models, and integrations. Media Cloud customers can enhance their solution with add-ons, Subscriber Lifecycle Management, Advertising Sales Management, Contract Lifecycle Management, Experience Cloud (customer and partner communities), and Digital Commerce.

Purpose-built for media and entertainment companies, Media Cloud helps business to consumer (B2C) and business to business (B2B) companies rapidly design, launch and monetize media experiences from anywhere and improve the customer experience while reducing their cost to serve.

The Media & Entertainment Industry is comprised of key sub-segments that include: 

• B2C & B2B Publishing
• B2B Business Information & Data
• Education Media
• Mass Media, Studios, and Broadcasters
• Live Events & Venues
• Sports & eSports
• Digital Streaming & Entertainment Platforms
• Advertising & Marketing Agencies
• Pay TV
• Gaming & The Metaverse
• Technology Media
• Retail Media 

In contrast to existing IT solutions, which were probably built by multiple vendors on different platforms, Media Cloud is built by industry experts on the Salesforce Platform. This helps our customers get live faster, integrate seamlessly with third-party applications, and leverage regular product updates and innovations. Media Cloud also offers a growing library of prebuilt applications, a media-specific product data model, and UX experiences that help accelerate time to value and reduce risk. With Media Cloud, companies can quickly launch new products, packages and promotions, deliver omni-channel experiences , grow and diversify revenue, and increase business agility — resulting in a faster time to value. This means companies no longer have to spend time and money customizing their CRM.

Media Cloud is a modular suite of capabilities that enables media companies to evolve and transform their operations according to their business priorities. Media Cloud integrates flexibly with third-party systems through prebuilt APIs and web services.

Industries Configure, Price, Quote (CPQ) is designed to address the unique requirements of media companies that often require the ability to support complex product pricing and promotion offers, changes in subscription packages, and add-ons. With Industries CPQ, companies can leverage advanced order capture and guided selling capabilities with a catalog-driven, media-specific CPQ that supports attribute-based pricing and highly complex business rules. Industries CPQ has been recognized as “Most Visionary Leader” in Gartner’s CPQ Magic Quadrant in 2019 and 2020.

Media Cloud’s Order Management solution is built for complex business to consumer (B2C) and business to business (B2B) media industry use cases, which include order management, order decomposition, and order orchestration. The Order Management solution manages commercial and technical orchestration, with service-level management and integration across multiple product lines with a high degree of complexity.

Sales Cloud and Service Cloud: No. Your choice of Sales Cloud or Service Cloud or both (Sales Cloud and Service Cloud) is included in your purchase of Media Cloud.

Experience Cloud (formerly known as Community Cloud): Experience Cloud is an add-on to Media Cloud.

Contact your Salesforce rep to see how you can add Media Cloud to your existing Sales Cloud or Service Cloud orgs and expand the value Salesforce can provide your business.

You don't have to be a Salesforce expert to get up and running with Media Cloud. We’ll work with you to build a complete solution that addresses all your business needs. Plus, we ensure a level of scalability that promotes continuous innovation.

We understand that great technology alone is not enough to guarantee success. With Salesforce’s proven customer success methodology and ecosystem, each and every Media Cloud customer has ISVs, systems integrators, Trailhead, and communities of industry peers sharing their knowledge to help you be successful.