Fashion

Power retail success for every style.

 

Discover fashion-forward solutions that engage your shoppers every step of the way.

 

Make every moment count.

Actively engage customers and keep them coming back with personalized loyalty programs.

Move faster with flexible B2C ecommerce.

Unify your customer journey with commerce that’s agile, scalable, and trusted.

Connect with customers on preferred channels.

Make every customer service experience effortless.
 
 

Acquire and Engage Loyal Customers

Win new customers and earn loyalty by activating your customer data for personalized experiences.
 
Personalize every moment.
Connect data across every platform while creating and activating smarter segments, fast. Act on real-time data and insights.

Build customer loyalty.
Create personalized, connected experiences that grow relationships and increase customer lifetime value. Plus, manage your rewards, benefits, accruals, and redemptions.

Create Customer-Centric Journeys.
Use AI and data to deliver relevant, individualized content to each customer. Connect the entire journey across channels.
 
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.

Customer Data Platform enables marketers to capture, unify, segment, and activate all their customer data.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
“It’s about having the right conversation — the right connection — with the right person at the right time, and it has never been more important.”

Tim Delles, Senior Marketing Manager, Orvis
 
 

Build Seamless Commerce Experiences

Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
 
Grow your business your way.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.

Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.

Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
 
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.

Order Management allows you to deliver flexible, omni-channel order management anywhere in the world.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
“It was important for us to be able to give our customers the same experience digitally that we give them in the physical world.”

Carolina Cucinelli, Communications & Digital Director, Brunello Cucinelli
 
 

Deliver Connected and Consistent Service

Push the whole organization to deliver great service that is completely unified.
 
Scale service that shoppers love.
Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence.

Grow service revenue and increase efficiency.
Connect commerce and service to unify order history and customer records on a single pane of glass. Unify customer data and automate order servicing to deliver a great experience after the purchase.

Modernize support and transform your call center.
Deliver proactive omni-channel service, empower agents to personalize interactions, and unlock productivity and faster time to value.
 
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.

Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.

Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.
 
 
 

It’s about having the right conversation — the right connection — with the right person at the right time, and it has never been more important.”

Tim Delles

Senior Marketing Manager, Orvis
 

Explore resources for fashion.

 

Guide

See how e.l.f. Cosmetics is making the customer journey beautiful.

Blog

Discover the secret to building customer trust in the luxury retail market.

 
 

Ready to learn more about retail solutions?

Or call us at

1-800-667-6389