Grocery, Drug, and Convenience Stores

Satisfy shopper tastes with superior experiences.

 

Transform shopping from shelf to sale with a single platform.

 

Drive more shopper engagement.

Connect with your shoppers in a whole new way. Deliver personalization and relevant offers across any device.

Move faster with flexible B2C ecommerce.

Unify your complete shopper journey with commerce that’s agile, scalable, and trusted.

Optimize investments in store and associates.

Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
 
 

Digital Shopper Engagement

Connect with shoppers in meaningful ways on their preferred channels.
 
Engage seamlessly across all channels.
Know your shoppers and engage them in new ways with relevant messaging by connecting all your data.

Create shopper-centric journeys.
Use AI and data to deliver relevant offers and deals to each shopper. Connect the entire shopper journey across channels.

Service shoppers across any channel.
Reach shoppers on every digital channel. Whether on mobile messaging, web chat, or social networks, provide a consistent shopper experience while increasing CSAT.
 
Customer Data Platform enables marketers to capture, unify, segment and activate all their customer data.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
“What our customers want is more relevance. They don’t want to get the same thing as everyone else. They want relevant promotions and personalized messages that speak to them.”

Art Sebastian, VP, Digital Experience, Casey’s General Stores
 
 

Build Seamless Commerce Experiences

Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
 
Grow your business your way.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.

Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.

Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
 
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.

Order Management allows you to deliver flexible, omni-channel order management anywhere in the world.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
“Salesforce will help to transform the customer experience as we seek new world-class systems that will be cloud-first. Salesforce’s technology is perfectly aligned to deliver our vision of a true and exciting omnichannel experience that will set us apart in the U.K. retail sector.”

Simon Gregg, Senior VP, Ecommerce, Asda
 
 

Optimize Investment in Store and Associates

Reimagine the role of the store and associate through the use of digital tools and data.
 
Digitize store operations.
Connect stores — both to each other and to corporate. Enhance associate employee experience while improving store productivity.

Gain insights with store-level analytics.
Use real-time data and insights to increase profit, streamline operations, strengthen vendor relationships, and delight shoppers.

Execute contactless fulfillment.
Leverage brick-and-mortar inventory for online orders, easily handle curbside pickup, ship from store, receive returns, and more to delight your customers.
 
Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.

Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.
 
 
 

Slack played a crucial role in bringing teams together in one channel so we could connect with one another quickly in order to launch PC Chef to our customers at record speed.”

Nick Kuriya

VP, Meal Solutions, Loblaw
 

Explore resources for grocery, drug, and convenience stores.

 

Webinar

See how to make experiences more human for the digital-first customer.

Article

Learn how to meet changing shopping behaviors for online grocery stores.

Blog

Discover how you can satisfy the tastes of sophisticated shoppers.

 
 

Ready to learn more about retail solutions?

Or call us at

1-800-667-6389