MASS MERCHANTS AND DEPARTMENT STORES

Power retail success in store and online.

 

Connect physical and digital shopping for a seamless customer experience.

 

Move faster with flexible B2C ecommerce.

Unify your customer journey with commerce that’s agile, scalable, and trusted.

Connect with customers on preferred channels.

Make every customer service experience effortless.

Optimize investments in store and associates.

Empower store associates with digital tools and data to engage shoppers from check-in to checkout.
 
 

Acquire and Engage Loyal Customers

Use insights to win new customers and earn loyalty by activating customer data.
 
Personalize every moment.
Connect data across every platform while creating and activating smarter segments, fast. Act on real-time data and insights.

Build customer loyalty.
Create personalized, connected experiences that grow relationships and increase customer lifetime value. Plus, manage your rewards, benefits, accruals, and redemptions.

Create customer-centric journeys.
Use AI and data to deliver relevant, individualized content to each customer. Connect the entire journey across every channel.
 
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.

Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.
 
 

Build Seamless Commerce Experiences

Grow fast, reduce costs, and adapt quickly to meet shoppers anywhere.
 
Grow your business your way.
Own your brand experience and innovate with speed using clicks or code. Handle peak traffic surges with ease.

Push shopping to the edge.
Help your team launch faster and reduce total cost of ownership. Deliver commerce experiences seamlessly wherever your customers engage your brand.

Provide inventory and order visibility.
Increase loyalty with seamless post-purchase experiences. Service orders, fulfill faster, and simplify order routing at scale on an agile platform.
 
Commerce Cloud helps you innovate faster, personalize every experience, and scale confidently so you can reach customers on any channel.

Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
 

Service Your Shoppers Love

Get to the heart of service with connected, efficient, and personalized customer experiences.
 
Scale service that shoppers love.
Connect every channel to create a consistent experience that delights shoppers and lowers costs.

Grow service revenue and increase efficiency.
Connect commerce and service to unify order history and customer records on a single pane of glass. Unify customer data and automate order servicing to deliver a great experience after the purchase.

Modernize support and transform your call center.
Deliver proactive omni-channel service, empower agents to personalize interactions, and unlock productivity and faster time to value.
 
Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

MuleSoft Anypoint Platform integrates data from any system and automates complex tasks to deliver connected customer experiences, faster.
 
 

Optimize Investment in Store and Associates

Reimagine the role of the store and associate through the use of digital tools and data.
 
Digitize store operations.
Connect stores — both to each other and to corporate. Enhance associate employee experience while improving store productivity.

Gain insights with store-level analytics.
Use real-time data and insights to increase profit, streamline operations, strengthen vendor relationships, and delight shoppers.

Execute contactless fulfillment.
Leverage brick-and-mortar inventory for online orders, easily handle curbside pickup, ship from store, receive returns, and more to delight your customers.
 
Slack brings together all your teams with the apps and data they need in a single, collaborative workspace.

CRM Analytics helps your entire team find important answers and start making data-driven decisions.

Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
 
 
 

People buy from people. Our colleagues are our magic ingredient and Salesforce helps them give customers an unforgettable shopping experience.”

Andy Gamble

CIO, Currys
 

Explore resources for mass merchants and department stores.

 

Article

See how Macy’s supports its growing digital presence.

Article

Find out how H-E-B connects 400 stores nationwide.

 
 

Ready to learn more about retail solutions?

Or call us at

1-800-667-6389