RESTAURANTS

Serve up digital success in the new normal.

 

Transform engagement with guests, franchises, and employees with a single platform.

 

Drive more guest engagement.

Connect with your guests in a whole new way. Deliver personalization and connectivity across any device.

Streamline franchise management.

Grow your franchise footprint, onboard locations, and coordinate communication and policies from corporate.

Leverage data to empower your team.

Give your team a fast digital experience with access to guest information, mobile on-the-job training, and communications.
 
 

Digital Guest Engagement

Know, personalize, engage, and serve guests on any channel with a unified platform.
 
Engage seamlessly across all channels.
Know your guests and engage them in new ways with relevant messaging by connecting all your data.

Create guest-centric journeys.
Use AI and data to deliver relevant offers and deals to each guest. Connect the entire guest journey across channels.

Service guests across any channel.
Reach guests on every digital channel. Whether on mobile messaging, web chat, or social networks, provide a consistent experience while increasing CSAT.
 
Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.

Loyalty Management lets you build intelligent B2B and B2C loyalty programs that are flexible, configurable, and rapidly deployable.
 
See how Bitty & Beau’s quickly pivoted online to preserve customer connections.
 
 

Grow and Optimize Franchise Management

Reinvent the way you do business with multiunits and franchise operations.
 
Improve pipeline management.
Identify franchise leads, pipeline progression, or issues with real-time reporting and role-based insights.

Centralize franchise data.
Create a single source of truth with franchise operational updates and performance data.

Streamline franchise communications.
Use a franchise portal to collaborate on marketing and support.
 
Sales Cloud helps you skill up your reps, speed up your revenue, and scale up your business.

Marketing Cloud lets you personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.

Service Cloud allows you to deliver connected, personalized experiences at scale from the contact center to the field — all powered by intelligent automation and real-time data.
 
“Our franchise process begins and ends with Salesforce.”

Jenni Doyle, Director, Information & Technical Services, Papa Murphy's
 

Learn how Buffalo Wild Wings serves up an improved customer experience using IoT.

 

Explore resources for restaurants.

 

Blog

See how digital dining is transforming the restaurant industry.

Blog

Discover how Starbucks makes its most critical decisions.

Blog

Learn how a family coffee business boosted online sales.

 
 

Ready to learn more about retail solutions?

Or call us at

1-800-667-6389