Get the best of Desk.com with service solutions
from Salesforce.

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.
 

solutions for small teams

Get the Essentials to deliver great customer support, fast — up to 10 users for just $25 a month.

 

Get set up in minutes. Respond to customers today.

Simple guided setup and live help will get you up and running fast so you can provide personalized support to your customers today.

Help customers across multiple channels.

Route inquiries from help center, email, phone, chat, and social channels through one easy-to-use console. So you can ensure that customers get to the right support team member right away — no customization required.
 

complete service solution

Give every employee the tools to help any customer — with the power of the #1 customer service solution.

Deliver a smarter, more personal customer experience on a flexible, complete service platform, starting at $75 a month.
 

Customize your service processes.

With Salesforce, you can tailor your team’s processes to their unique needs by leveraging thousands of AppExchange apps or by connecting with outside systems through APIs. 

Integrate with third-party systems.

With powerful APIs, Salesforce is able to integrate with your other existing systems to accommodate the complex needs of your business.

Scale your support across any channel.

Salesforce delivers the whole support picture, in real time, informing your insights with customizable reports, dashboards, and powerful artificial intelligence-driven analytics.

Customers using Salesforce see service benefits like these.

 
 

+52%

Faster Response Time

 

+49%

Faster Resolution Time

 

+47%

Increase In Agent Productivity

 

Why Salesforce?

Discover how a unified platform helps every employee in your business drive customer satisfaction.

 

Meet innovation that comes to you with trust and security.

Customer needs and expectations are always changing. Get the latest technology, with free upgrades three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve.

Connect service to every department.

Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists who recommend you.

Need help? A community of experts is with you at every step.

Connect with a global network of passionate, knowledgeable users who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.
 

Extend the power of your service tools with grab-and-go apps from AppExchange.

 
Access AppExchange for thousands of plug-and-play apps to help your service agents do more with less.
 
 

Get on the path to faster service. Take a free tour.