Discover the help desk software built for small businesses.
Provide answers faster and deliver smarter service across any channel with the world’s #1 customer support solution, Service Cloud.
Increase customer and agent satisfaction with Service Cloud’s help desk solution
Get smart about support, so your agents can focus on what matters most.
Automate redundant admin tasks, and increase agent productivity 47%, so your team can get back to what they do best — helping customers.1
Give your team a 360º view of your customer to deliver more personalized service.
Unify your help desk with access to customer data across service, sales, and marketing. Provide your agents with a complete view of the customer so they can provide faster and more personalized support.
Support customers on any channel at any time at scale.
Be there for your customers in their moment of need on the channel they prefer. Easily close cases faster and automate frequently asked questions with chatbots.
Personalize your customer support experience.
Tailor your Service Cloud experience to meet the needs of your team. Configure your own workflows and customize consoles with the ease of drag and drop. Even connect with outside systems, such as Mailchimp, Dropbox, GetFeedback, and more. Access thousands of plug-and-play apps from the Salesforce AppExchange.
Ready to see how you can get on a path to faster, better service?
Take our free guided tour to see Service Cloud in action.
Put the power of the world’s #1 CRM to work.
Essentials
Essentials
Sales and customer service tools in one app
$
25
USD/user/month*
(billed annually)
(billed annually)
Sales Professional
Sales Professional
Complete sales solution for any size team
$
75
USD/user/month**
(billed annually)
(billed annually)
Service Professional
Service Professional
Complete customer service solution for any size team
$
75
USD/user/month**
(billed annually)
(billed annually)
Marketing Cloud Account Engagement
Marketing Cloud Account Engagement
Suite of marketing automation tools for any size team
$
1,250
USD/month** up to 10,000 contacts
(billed annually)
(billed annually)
* Offer requires an annual contract. Monthly pricing available.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
1 Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.