Welcome to customer service CRM packages and tools — from Desk.com (the all-in-one help desk) to Service Cloud — that drive customer satisfaction, build lifetime value, and help your business stand out. Big time.

 
 

Bring customer inquiries from email, social, phone, and chat into one easy-to-use console. Setup is simple. Start offering customer service in just a few hours.

 

Help customers quickly find their own answers with branded self-service sites and user communities. Reduce support costs and give customers an easy way to find solutions and help each other, 24/7.

Use daily learnings to make better business decisions with reporting capabilities that turn cases into actionable insights. See how Desk.com from Salesforce improves customer service and agent productivity. 

 
 

Bring all of your customer inquiries from email, phone, social, chat, and your website together with one view of customer issues for agents. Route inquiries to the right agents, right away.

As your business grows, so do your service needs. Connect it all. And when you need more customization and functionality, upgrade to the solutions you need, like robust call center capabilities.

 
 

Salesforce has helped us build the trust to gain customer confidence and grow.”

JACOB JOHNSON, CEO, PREM GROUP

Give agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. Update articles faster and make it easier for customers to find answers.

 
 
 

Great customer service is the most important part of a small business.”

JULIE COLLINS, DIGITAL MARKETING LEAD, THE FRUITGUYS
 
 

+48%

case resolution

 

+45%

customer retention

 

+47%

agent productivity

 

+45%

customer satisfaction

Learn how you can use customer service to increase satisfaction and build loyalty. Try our all-in-one customer support app, Desk.com, for free.

QUESTIONS? OUR REPS HAVE ANSWERS. 1-800-667-6389