Stop managing customer support requests in shared inbox and deliver smarter service across any channel - no matter the size of your business.
 
 
Automate redundant admin tasks, and get through more 
tickets faster, with a greater portion of your team’s time 
spent engaging customers.
When your support team can see all your customer data across service, as well as sales and marketing, they have a 360º view of the customer to provide more personalized service at every step.
 
Deliver personalized support across digital channels, including messaging, and social. Even triage frequently asked questions with chat bots. 
Spin up a beautifully branded, mobile-responsive help center to provide an easy customer self-service experience. Get started with drag-and-drop design, so you’re self-service will be up and running in no time.
 
 
 
Take advantage of simple guided setup and live help from an Essentials coach.
Provide customer support through email, phone, chat and social on one easy-to-use console - no customization required. Perfect for support teams of 10 or less.
 
 

Putting the right tools in our agents’ hands differentiates us from our competitors.”

Julie Collins, Marketing Manager, The Fruit Guys
 
 
Deliver a smarter, more personal customer experience on a flexible, complete service platform, starting at $75 a month.*
 
Add custom elements to your view of the customer, and connect Salesforce to outside systems using powerful APIs for a complete customer view.
Increase support team productivity with AI-powered chatbots and solutions, and extend your solution by leveraging thousands of AppExchange apps. 
Salesforce delivers the whole support picture, in real-time, informing your insights with customizable reports, dashboards, and powerful artificial intelligence-driven analytics.
 
 

Salesforce helps us deliver an amazing customer experience that keeps our brand hot.”

Matt Reintjes, President and CEO, Yeti
 
Source: Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.
 
 
Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve.  
Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists that recommend you.
 
Connect with a global network of passionate, knowledgeable users, who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.
 
Access AppExchange for thousands of plug-and-play apps to help your sales people do more with less.
 
Access, manage, and share Dropbox content directly from Salesforce.
Seemlessely integrate feedback data with Salesforce.
Sync Mailchimp subscribers and Salesforce leads, and more.
 
 
 
Small business CRM for up to 10 users
$ 25
USD/user/month*
(billed annually)
Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)
MOST POPULAR
Customizable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)
Unlimited CRM power
$ 300
USD/user/month*
(billed annually)