Welcome to help desk CRM packages and tools that drive customer satisfaction, build real lifetime value, and help your business stand out. Big time.

 
 

Desk.com from Salesforce lets you start bringing all of your support inquiries together in one easy-to-use console. In just a few hours you can offer personalized service on every channel - quick.

 
 

Help customers quickly find their own answers with branded self-service sites and user communities. Reduce support costs, and give customers an easy way to find solutions and help each other, 24/7.

Use daily learnings to make better business decisions. Reporting capabilities from Desk.com turn cases into actionable insights that can improve customer service as well as product offerings.

 

Quickly route customer requests from any touchpoint to agents who can access a complete customer history. Serve up solutions faster by automating repetitive tasks, increasing agent productivity.

Are you growing? Don't worry. When you need more customization and functionality, you can upgrade to the solutions you need, like robust call center capabilities.

 
 

Salesforce has helped us build the trust to gain customer confidence and grow.”

Salesforce gives agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. And updating articles is simple, making information easy for customers to find.

 
 
 

Great customer service is the most important part of a small business.”

JULIE COLLINS, DIGITAL MARKETING LEAD, THE FRUITGUYS
 
 

+48%

case resolution

 

+45%

customer retention

 

+47%

agent productivity

 

+45%

customer satisfaction

Learn how you can use customer service to increase satisfaction and build loyalty. Try our all-in-one customer support app, Desk.com, for free.

QUESTIONS? OUR REPS HAVE ANSWERS. 1-800-667-6389