Keep up with your support requests, no matter how many customers you have.

Stop managing customer support requests in shared inbox and deliver smarter service across any channel - no matter the size of your business.

Why CRM for service?

Managing customer relationships better means answering questions faster and better.


Help more customers. Drive productivity.

Automate redundant admin tasks, and get through more 
tickets faster, with a greater portion of your team’s time 
spent engaging customers.

Get a complete view of your customer to deliver better service.

When your support team can see all your customer data across service, as well as sales and marketing, they have a 360º view of the customer to provide more personalized service at every step.

Connect with your customers on any channel.

Deliver personalized support across digital channels, including messaging, and social. Even triage frequently asked questions with chat bots. 

Help customers help themselves.

Spin up a beautifully branded, mobile-responsive help center to provide an easy customer self-service experience. Get started with drag-and-drop design, so you’re self-service will be up and running in no time.


See Service Cloud in action.


Out-of-the-box solutions

Get the Essentials to deliver great customer support, fast — for just $25 a month.*


Get set up in minutes. Respond to customers today.

Take advantage of simple guided setup and live help from an Essentials coach.

Help customers across multiple channels.

Provide customer support through email, phone, chat and social on one easy-to-use console - no customization required. Perfect for support teams of 10 or less.

Customer Success Story

Putting the right tools in our agents’ hands differentiates us from our competitors.”

Julie Collins, Marketing Manager, The Fruit Guys

Customizable service solutions

Help your agents help like never before — with the power of the #1 customer service solution.

Deliver a smarter, more personal customer experience on a flexible, complete service platform, starting at $75 a month.*

Customize your service processes.

Add custom elements to your view of the customer, and connect Salesforce to outside systems using powerful APIs for a complete customer view.

Scale your support across any channel.

Increase support team productivity with AI-powered chatbots and solutions, and extend your solution by leveraging thousands of AppExchange apps. 

Use powerful intelligence to drive customer success.

Salesforce delivers the whole support picture, in real-time, informing your insights with customizable reports, dashboards, and powerful artificial intelligence-driven analytics.

Customer Success Story

Salesforce helps us deliver an amazing customer experience that keeps our brand hot.”

Matt Reintjes, President and CEO, Yeti

Customers using Salesforce see service benefits like these.

Source: Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.

Salesforce Advantage

Discover how a unified platform helps every employee in your business drive customer satisfaction.


Meet innovation that comes to you with trust and security.

Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve.  

Connect service to every department.

Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists that recommend you.

Need help? A community of experts is with you at every step.

Connect with a global network of passionate, knowledgeable users, who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.

Extend the power of your sales tools with grab-and-go apps from AppExchange.

Access AppExchange for thousands of plug-and-play apps to help your sales people do more with less.

Dropbox for Salesforce

Access, manage, and share Dropbox content directly from Salesforce.


Seemlessely integrate feedback data with Salesforce.


Sync Mailchimp subscribers and Salesforce leads, and more.

Put the power of the world's #1 CRM to work, at a price that works for you.



All-in-one sales and support app*
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customizable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)

* Essentials edition good for up to 10 users.

** This edition requires an annual contract. Monthly pricing available on Essentials edition.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.