Route inquiries from all channels through one easy-to-use console, ensuring customers get to the right agents, right away — no customization required.
 

+31%

CASE RESOLUTION**

 
 
Help customers quickly find their own answers and assist each other with branded self-service sites and customer communities. Service Cloud also gives agents an easy-to-use knowledge base for consistent, correct answers that drive customer satisfaction.
 

+30%

CUSTOMER RETENTION**

 
 
** Salesforce Customer Success Metrics Survey, conducted 2015-2017 among 7,000+ customers randomly selected. Response sizes per question vary.
 
 
Out-of-the-box service solution for up to 5 users
$ 25
USD/user/month*
(billed annually)
Complete service CRM for teams of any size
$ 75
USD/user/month*
(billed annually)
MOST POPULAR
Customizable CRM for comprehensive service
$ 150
USD/user/month*
(billed annually)
Service Cloud Essentials is designed specifically for small and medium businesses just getting started — and maybe thinking about a customer service CRM. Service Essentials makes it easy for SMBs to focus on their customers, because it’s easy to set up, easy to use, and easy to buy.
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