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Salesforce offers three plans for service and help desk teams. All plans include case management, workflows, knowledge base, and a self-service customer portal.

The Standard edition customer service solution helps service teams and managers effectively track case progress, prioritise responses, improve efficiency with calls, and issue resolution.

The Professional edition is a full-featured help desk software CRM, adding integration with sales data, phone systems, chat, and other backend systems, holistically bridging business organisations.

The Business Plus edition is the ultimate customer service CRM platform. Features include multiple customer portals and more comprehensive integration options. It can even help you anticipate customer problems before they occur.