Ishrat Bhatti spent most of her career in hospital administration, where she drove impactful program evaluations and quality improvement initiatives that elevated patient care standards and streamlined organizational performance. However, the onset of the COVID-19 pandemic prompted a significant change in her career path. During this time, she took on a COVID Specialist role for the Texas Department of State Health Services, where she worked on projects related to contact tracing, COVID case management, and more. In this role, she was introduced to Service Cloud and quickly became a fan of the comprehensive, flexible, and scalable platform.

After discovering the potential of Service Cloud, Ishrat quickly pivoted her career toward Salesforce. She immersed herself in learning on Trailhead and joined a 10-week cohort at Amplify, where she gained hands-on experience with Salesforce and the Salesforce Platform. Her connections in the Trailblazer Community led to her role with the Women’s Empowerment Institute, where she built nonprofit solutions. Encouraged by her mentors in the Trailblazer Community, Ishrat became Salesforce certified, launching her career as a Salesforce Administrator and Salesforce Consultant. Today, as a Senior Technology Analyst at the Salesforce Center of Excellence (CoE) at Southwest Airlines, Ishrat empowers the Southwest Business Community by driving collaborative best practices, promoting knowledge sharing, and providing targeted support to maximize the company’s Salesforce investment.