Title: Global Senior Vice President, Customer Adoption, Salesforce
City, State, Country: Burlingame, California, USA
Twitter handle: @jcdom
How did you get started in Sales or Marketing?
I sold fine jewelry! From there, I ran sales and marketing operations where I was able to implement a lot of different technology. I came to learn the mechanics of how these business units worked which provided a great foundation for my career.
Do you use Salesforce in your day to day?
Everyday. If it's not in Salesforce, it does not exist! I love using both Chatter and Quip for collaboration. These tools are key for me to be able to communicate with my growing, global team. I have a drumbeat where I add weekly thoughts and updates that I share with my entire org and business partners. It helps us stay connected when we are all running fast around the globe.
What is your biggest accomplishment in your career to date?
Hands down, I'm most proud of Dreamforce 2017. In less than 3 months we built a team, launched Success Cloud, created a #wolfpack of talented employees and made a HUGE splash at Dreamforce. I interviewed Mark Hamill in front of our 10+ year KOA customers, we raised $1M for Puerto Rico hurricane relief efforts, and I got to share a stage with Luis Fonsi during our Keynote. Dancing while he performed Despacito in a sold-out room, surrounded by my friends, family, and customers was a huge victory dance that I will never forget.
What would most people reading this today be surprised to learn about you?
The first job I ever had was working at a funeral home. I drove the hearse!
What is the best advice you have ever been given?
When I was going through a tough time at work a mentor of mine told me “Everything that happens in life is 50% your fault.” It completely changed the way I was looking at that situation and every situation since. I take accountability and reflect on how, and why, I got there and spend less time blaming or pointing the fingers at others. Now I point the finger at myself and focus on what I can learn and how I can grow from there.
What do you do to empower other women?
I am really passionate about mentoring a lot of women. I think mentorship is a really organic thing that happens between women who respect and support each other. It can't be a forced relationship, instead it requires real trust and vulnerability. I also have a lot of mentors that I look up to and bounce ideas off of. There's something to be said for constantly surrounding yourself with women (and men!) who seek out opportunities to build each other up.
On risk taking - It's absolutely okay to fail. Approaching new challenges with this mentality opens you up to a world of possibilities. As long as you take calculated risks, that are based on data and anecdotal learnings (my best always comes from our customers and sales teams), you really can't go wrong.
On balancing personal and work life - I am a firm believer in work-life integration. I tell my team all the time, make your work, work for you! We live in a world where you are almost always accessible and reachable, so you have to set your own boundaries. It's no longer just a 9-5 sitting at your desk in an office kind of culture. So there are many days when I have to leave to pick up my kids and on those nights I get online later at home. And most important, enjoy vacations. We all need to decompress. I encourage my team to remove their email from their phones and leave the laptop at home when they go on vacations. Its ok, it will be there where you get back!
Women you look up to:
My Mom- She has an awesome career, raised 2 pretty great kids, is surrounded by lots of amazing friends, and embraces and appreciates every life situation. We once went to Paris and she thought she was looking at the Eiffel tower and started crying at how amazing it was...turned out it was a crane. So when she saw the real thing she was even more excited and grateful!!
The Fun Stuff:
- My morning routine - My mornings are crazy. I get ready, get my kids ready, make lunches, and always drop them both off at school. Then I drive to the office with coffee in hand, jamming out to music to get me ready for the rest of the day.
- My favorite music to trailblaze to - There's nothing better than 90s Hip Hop!
- My movie doppelganger - Julia Roberts... or maybe even Jessie Spano from Saved by the Bell