Are you registered to attend the biggest Salesforce event outside of Dreamforce? Salesforce World Tour London is packed with incredible speakers, inspiring content, educational tips, demos and most importantly, 1000s of your customer service peers.

The event is officially sold out (though you can still register to watch the live stream), but if you are joining us on the 18th May, and want to know what an ideal day looks like for a customer service professional, look no further. Here are 5 tips just for you: 

1. Attend the Customer Engagement Track

For the first time ever we have an entire track of breakout sessions dedicated to customer service professionals. Hear from leading UK brands, thought leaders and visionary speakers about the importance of connecting to your customers in whole new ways. This track of sessions focuses on how organisations can make customer service, and a connected experience a true differentiator for their brand. 

2. Start the Conversation in the Live Message Lounge

Mobile messaging is the preferred method of contact for today’s ultra-connected, mobile customers. And now it’s the easy, cost-effective way for you to deliver a faster, smarter, more personalised conversation too. Visit the Salesforce Live Message Lounge to learn how to:

  • Meet customers on the go
  • Empower agents with conversational messaging 
  • Drive costs down, and ROI up

3. Get Hands on with Salesforce Products

Salesforce World Tour draws the best and brightest product experts from all over the world, to London. We have several Service demo stations around the campground for you to get hands on with products, ask experts questions, and learn more about how Salesforce for Service can impact your organisation. 

4. Download the App so you don't miss a session!

With over 47+ breakouts and 28 theatre sessions, it's easy to lose track of where to be! Download the Salesforce Event app (Apple / Google) so you always have a pulse on what is happening.

Here is what I think a perfect day for a Service professional looks like at World Tour London:

  • 9:00-9:30 AM- Turn your Call Centre into a Profit Centre with Connected Sales and Service
  • 10:00-11:30 PM- Main Keynote hosted by Salesforce CMO Simon Mulchay, Featuring Centrica HIVE (British Gas) and Amaazon Web Services
  • 12:30-1:10 PM- Deliver Intelligent Proactive Service from the Phone to the Field
  • 2:00- 2:40 PM- Salesforce for Service Keynote: The Future of Service from Transactions to Conversations
  • 2:50- 3:15 PM- Empower Your Service Agents to be the Driving Force of Customer Loyalty (Featuring CEB)
  • 3:30- 4:10 PM- Customer Experience: Today’s Business Benchmark for Service (Featuring Cisco and Worldpay)
  • 4:30- 5:10 PM- Intelligent, Predictive Service with Einstein

Salesforce World Tour is sure to be an incredible event. We hope you walk away inspired, educated and excited, to empower your customer service organisation like never before. 

See you on 18th May! And if you're not joining us on the day, check out the schedule for our Salesforce LIVE broadcast, and tune in from anywhere, on any device.