Kelly has been with Salesforce since 2014 and has recently relocated to the UK from Salesforce HQ in San Francisco. In San Francisco, Kelly was on the Small and Medium Business team, where she led from conception through the launch of Salesforce Essentials, Salesforce’s strategic solution for the SMB market.
Now in London, she manages marketing solutions focused on customer service and manufacturing for UKI.
Prior to Salesforce, Kelly was at RelateIQ (acquired by Salesforce) and Oracle, working across a breadth of roles from sales, to customer success, and marketing.
Outside of the office, Kelly can be found exploring London, satisfying her sweet tooth, and trying out new workout classes.
I had the honour of sitting down with Peter Schwartz, SVP Strategic Planning and Chief Future Officer at Salesforce, for some insights into what this world of CX will look like in the future...
There were a plethora of lively and thought-provoking discussions over the two-day agenda. In this article, we share our top takeaways from Contact Centre Association's Annual Convention 2018...