Michael is Senior Area Vice President and Head of Retail & TTH (Travel, Transport, Hospitality) at Salesforce.
Michael brings more than 15 years of experience in driving growth, developing and nurturing some of Europe's top brands to innovation and success for their customers. Currently, he leads the Retail & TTH Sales Cluster, managing industry-focused teams to deliver results and bottom-line impact across Sales, Service, Operations and Marketing for businesses.
Working with global customers, Michael has a true passion for technology transformation and operational excellence. Prior to joining Salesforce, Michael worked in technology and helped IBM build trusted relationships and grow their European partnerships with leading businesses.
In a rapidly changing world, businesses have to be more responsive, innovative and agile than ever. Check out our latest blog to find out how Key Travel was able to move quickly and bring their customers home when the stakes were highest and every minute was crucial....
Just before the pandemic, Halfords had completed a crucial stage in their ongoing digital transformation—the launch of a new website. Here's how they are utilising technology to help their customers, and re-imagine the retail experience.
As we all adjust to our new normal as a result of the COVID-19 global pandemic, the Salesforce Q1 Shopping Index analyses data from the activity of more than one billion global shoppers and shows a dramatic shift from physical to digital browsing and buying.