Commerce
Cloud Innovations
See what's new on the most complete, AI-powered commerce platform on the planet.
Become an AI Enterprise.
Commerce
Turn data into insights and action. See revenue at every step.
Unified customer profiles bring all of your data together — CRM, marketing, service, and even third-party data, to make decisions that grow revenue and improve efficiency. So you can run promotions personalized to every shopper. Use insights to grow carts, like bundling items frequently bought together. And save time by automating tasks like back-in-stock alerts and opening service cases.
Here's how Data Cloud transforms business.
Make every experience stand out with data woven in.
Data Cloud Segments help you deliver high-value, cross-channel experiences to pre-defined customer segments enhanced with commerce data. By bringing in data from in-store, third-party online sources, reviews, and unified profiles, you can build common journeys across Marketing Cloud, Commerce Cloud, and Service Cloud.
Add personalization to every cart.
Cart Intelligence gives customers a shopping experience that keeps them wanting more. By connecting data stored in Data Cloud and across channels, you have the power to provide new levels of personalization that transform the way customers engage with their cart.
Minimize returns and keep “out of stock” out of mind.
Imagine a clear view of inventory across your business available anytime you need it. Inventory Intelligence enables you to stay in control of your stock and automate time-consuming tasks, like setting out-of-stock notifications.
Want to see less returns and more loyalty? Returns Insights analyzes natural language provided into return reason codes and product reviews, and creates actionable product description updates. That way, your store keeps innovating and your customers keep coming back.
Bundle, promote, and price top-performing products.
Keep close tabs on product readiness and performance so you’re always ready to make your next move. Take proactive measures like updating pricing to increase conversion. Create automated bundles for items frequently purchased together. Run a promotion based on customer behavior and AI-powered insights — all driven by your connected data through Data Cloud.
Make merchants more productive.
Copilot for Merchants enhances productivity with a trusted AI assistant that helps increase sales, set up storefronts, create personalized promotions, and build web pages using simple, natural language prompts, all rooted in enterprise data.
Here's how Copilot helps you work smarter.
Set your business goals and let AI provide actionable recommendations to help you achieve them. Track the attribution and performance and see the impact of your actions all in one place.
Increase sales and simplify marketing with auto-generated, personalized promotions based on business insights. Whether you need to clear inventory or improve conversion rates for slow-moving products, create effective promotions easily. Generate display names and translate them into multiple languages effortlessly.
Attract customers to your storefront and make every product easy to find with AI-generated SEO metadata. Create landing pages targeting specific search intents to drive organic traffic to your store.
Your customer experiences just got better with Copilot.
Give every customer a personal shopper experience.
Make product discovery as easy as getting recommendations from your closest friend. Einstein Copilot for Shoppers connects with popular messaging apps, offering natural language, image-based, and data-driven interactions to simplify searches, provide personalized responses, and streamline purchases for a seamless experience across digital channels.
Power personalized experiences for buyers.
Einstein Copilot for Buyers empowers B2B buyers to use plain language prompts, photos, and unstructured data to easily identify products and receive personalized recommendations. Buyers can seamlessly place high-volume reorders and engage in nuanced conversations with businesses on any digital channel. That means completing transactions fast on the most popular platforms, like WhatsApp — streamlining the purchasing process.
Convert shoppers across every channel with Checkout.
Deliver trusted, seamless experiences throughout their buying journey, no matter where they interact with your brand. Salesforce Checkout includes built-in services for payments, tax, and shipping, and takes just 10 minutes to set up, eliminating lengthy integrations and reducing costs.
Here's how Checkout changes the transaction game.
Available wherever Checkout is used, it's never been faster to turn customers into conversions. Whether it's in an invoice or on a field service agent's tablet, all it takes is a simple tap for customers to checkout and for you to boost revenue.
Long gone are implementation costs and wait times. Payments, tax, and shipping services come out-of-the-box — that's hours and dollars saved for your business.
Launch faster. Grow faster.
If you’re building a storefront, you need Commerce Setup. Let AI handle repetitive tasks with automated flows and guided actions. The result? You get a feature-rich, fully localized commerce storefront while saving your team hours of work every day. And by hours, we mean it — reduce your clicks to setup by 91%. So you can start selling ASAP and see value even faster.
Salesforce brings all our data together in one place and that’s how we give shoppers more of what they want.
Jenna Flateman PosnerDigital Officer, Solo Brands
These innovations are the reasons customers choose Salesforce.
Wherever your business takes you, you'll be well-equipped with AI innovation that turns opportunity into revenue fast. And it's only getting better.
B2B Headless
Get flexibility you need to build a rich, consumer-grade experience that drives loyalty and delights buyers. Highly customizable by industry, you’ll get one unified front-end system deeply integrated with complex B2B processes.
B2C Commerce
Get the flexibility you need to build a rich, consumer-grade experience that drives loyalty and delights buyers. Highly customizable by industry, you’ll get one unified front-end system deeply integrated with complex B2B processes.
Complete Straight Out of the Box
Experience faster performance, with fewer add-ons and integrations. Drive growth with AI-powered merchandising, a vast promotion set, A/B testing, advanced search, and more — without any hidden costs.
Globalization Capabilities
Grow internationally by centrally managing multiple brands and sites from one admin console. Localize language, currency, catalog, and seamlessly share rules, promos, and business logic across sites.
Enterprise Scale
As a trusted enterprise platform with 100% Cyber Week uptime, high-level security and performance are built in. Automatic updates, GDPR tools, PCI and HIPAA compliance, and an embedded CDN are taken care of.
Innovative Roadmap
100+ features are added every year across B2C, B2B, and Order Management. Last year, we added gen AI capabilities, a new composable storefront, enhanced APIs, and new integrations with TikTok, WhatsApp, and Meta.
Deployment Options and Dev Tools
Devs get free access to our Developer Center and Trailhead. Demos, product guides, and community expertise. Maintain complete flexibility, test in staging environments, and deploy across all regions and channels.
Customer Success and Support
Shared success is at the center of what we do. Get targeted guidance to maximize your busy seasons, optimize for conversion, and more via expert coaching sessions, 24/7 year-round phone support, and dev support.
Want more info? Watch the Commerce Cloud keynote at Connections.
Get deeper insights on everything here by watching the Commerce keynote from Connections 2024 over on Salesforce+. Hear straight from our leaders how our new product releases and latest innovations will boost productivity and revenue.
Even more innovation is waiting for you at Dreamforce.
Be there, live and in-person for all the data power and trusted AI. Keep an eye out for registration so you can be the first to secure a seat to new tech, new features, and even more innovation.
Ready to take the next step with Commerce Cloud?
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