and Tibco Software Announce Alliance to Deliver Enterprise Integration Capabilities for Online CRM's Enterprise Edition to Feature Robust Enterprise Application Integration Capabilities From TIBCO

SAN FRANCISCO and PALO ALTO, CA — February 22, 2002 —, the market leader in online customer relationship management (CRM), today announced a strategic alliance with TIBCO Software Inc. (NASDAQ: TIBX) to provide powerful enterprise integration capabilities for its online CRM solution. Through this alliance, Enterprise Edition customers will be able to use TIBCO's industry-leading Enterprise Application Integration (EAI) tools to meet their most complex CRM integration requirements by allowing real-time integration of's online CRM solution with back-end enterprise systems and applications.'s new Enterprise Edition features the Web Service interface, an open application-programming interface (API) and set of tools built around industry standards such as XML. Utilizing TIBCO products, customers will be able to interoperate with this open framework to power the seamless integration of with order entry, inventory, billing, data warehousing, and other enterprise applications in real-time.

"Strong integration with other applications is a key element of's new Enterprise Edition," said Marc Benioff, chairman and CEO of "We are very pleased to partner with TIBCO, the acknowledged market leader in EAI, and provide our customers with a solution to manage customer data spread across the enterprise. Our integration strategy is as compelling as that of any conventional software vendor, with substantially less hassle and time to benefit."

"'s leading CRM Web applications support TIBCO's vision of integrating Web Services," said Keith Goldstein, TIBCO's vice president, strategic alliances. "Our joint customers rely on our combined products to provide an end-to-end CRM solution, giving them visibility throughout their enterprise."

As the first complete CRM solution to be offered online, helps companies enhance long-term customer relationships with its Web-based applications. TIBCO is a leading provider of total business integration solutions that enables businesses to seamlessly integrate mission-critical systems and Web Services in real-time.

For more information on how to take advantage of the integration options provided by TIBCO and, please contact at 1-800-NO-SOFTWARE.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .