Intraware Inc. Switches To's Online Customer Relationship Management Solution

After migrating CRM implementation from Siebel to, company sees ROI in three months

SAN FRANCISCO, CA — April 18, 2002 —, the market leader in online customer relationship management (CRM), today announced that Intraware, Inc. (Nasdaq: ITRA - News), a leading provider of global electronic software delivery and management (ESDM) and information technology (IT) solutions, has standardized on's online CRM solution. Intraware employees in sales, marketing, systems engineering, and management use the solution to identify and track sales and marketing opportunities, coordinate customer-facing activities, and accurately forecast revenues. The company estimates that, for one-fourth the cost of its Siebel implementation, it has been able to leverage with less administrative time and increased usage.

Prior to implementing, Intraware used a hosted CRM package from Siebel Systems for more than two years. After considering solutions from the other major players in the CRM market, Intraware selected's online solution and migrated the existing Siebel database into the online CRM solution. Within days, and without IT involvement, was up and running, providing Intraware with an integrated 360-degree view of their customers that could be accessed from any location via the Internet.

"We essentially turned Siebel off and turned on simultaneously -- our salespeople were able to seamlessly transition to the new application," said Norm Pensky, senior vice president of ESDM, Intraware. "Tracking and managing our customers and prospects is critical to our business. With, we are reaping all of the benefits of a world-class CRM solution and seeing marked improvements in productivity and ease of use."

"Customer success stories like Intraware are the reason why, in the past year, we have added more CRM customers than Siebel, Oracle and SAP combined," said Marc Benioff, chairman and CEO of "We are pleased that Intraware selected, and that our solution is working for the company and its customers." currently has over 4,200 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and Daiwa Securities.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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