DecisionOne Deploys For Online Sales Force Automation

Leader in IT Support Standardizes Its 120 person North American Sales Team on's Enterprise Edition

SAN FRANCISCO, CA — September 10, 2002 —, the market leader in online customer relationship management (CRM), today announced that DecisionOne, the largest independent provider of technology deployment and support for the digital world, has standardized its North American sales operations on's Enterprise Edition. With 4,000 employees throughout North America, DecisionOne chose for its rapid, cost-effective deployment and ability to offer offline access for its mobile sales personnel. After an implementation period of approximately 25 business days, DecisionOne was up and running on and able to create a singular, company-wide view of its sales process.

Prior to implementing, DecisionOne utilized a variety of different non-integrated tools to capture sales and customer information. This process made it challenging and time consuming to generate accurate, comprehensive reports on-demand. The company realized it needed a single, centralized system to be used by the entire sales team in order to maintain up-to-date customer information and be able to share it with others on a real-time basis. To meet the aggressive implementation timeline, DecisionOne needed a solution that would not put additional demands on its IT resources.

"We needed an online CRM solution that delivered immediate benefit to our sales team without any barriers like high cost, long implementation, or the complex design of traditional CRM products," said Chris Larsen, executive vice president of sales and marketing for DecisionOne. " delivers an easy-to-use tool that our employees require to be effective, along with the reporting functionality that helps executive management assess and grow our business - all without requiring any significant, upfront investments in software, hardware or consultants."

"Savvy organizations like DecisionOne are realizing that online CRM provides the functionality they need without the cost and lengthy implementation of conventional CRM applications," said Marc Benioff, chairman and CEO of "We are pleased that DecisionOne selected, and is benefiting so quickly from the power and ease of the Enterprise Edition." currently has more than 5,000 customers for its online CRM solution, including global leaders such as Le Meridien, Autodesk, and USA Today. delivers its CRM solution as an online information utility via a Web Services infrastructure. In the past year, has added more CRM customers than Siebel (NASDAQ: SEBL), PeopleSoft (NASDAQ:PSFT), Oracle (NASDAQ: ORCL), and SAP (NYSE: SAP) combined.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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