ISM Inc. Honors as a Top CRM Package for 2003

After extensive marketing and technical review, leading CRM consulting firm selects Enterprise Edition as one of its "Top 30"

SAN FRANCISCO, Calif. - February 20, 2003 -®,the market leader in online customer relationship management (CRM) announced today that CRM consulting firm ISM, Inc. has named Enterprise Edition one of its Top 30 CRM packages for 2003.'s innovative online solution was chosen from dozens of CRM software packages tested by the ISM Software Lab. The sophisticated yet intuitive Enterprise Edition scored top marks on 171 selection criteria, including 105 business functions, 48 technical features, and 18 user-friendliness/support features. and other Top 30 selections are featured in ISM's 11th edition of "The Guide to CRM Automation" (

" offers users strong CRM functionality on a pay-as-you-go basis," said Barton Goldenberg, president of ISM. "ISM congratulates on the company's outstanding achievement."

"At, we are dedicated to CRM success for each of our 5,800 customers," said Marc Benioff, chairman and CEO of "We are honored to be recognized for our own success at meeting the needs of large, global organizations who need powerful functionality without software hassles or risks." Enterprise Edition features advanced CRM functionality for automating sales, service, and marketing processes, as well as a revolutionary Enterprise Infrastructure that enables advanced customization, administration and integration. There is no hardware or software to buy, install, maintain or synchronize. Instead, Enterprise Edition customers get the best of both worlds: the ease of use and quick ROI of online services and the power to effectively support large organizations. delivers all of its products as an online information utility via a Web Services infrastructure, erasing the risk and capital expense previously associated with CRM software deployment. leverages the full capabilities of the Internet to provide rapid, flexible deployment while maintaining the highest standards for security, reliability and performance. Given quick success with, usage is growing virally - to more than 5,800 customers and 78,000 users worldwide - as executives switch from enterprise software to online CRM success.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .