Wins Two 2003 SIIA Codie Awards for Best Customer Relationship Management Solution & Best Software Service

For second consecutive year, Software & Information Industry Association (SIIA) honors for outstanding product achievement

SAN FRANCISCO, Calif. - May 8, 2003 -®, the technology and market leader in on-demand customer relationship management (CRM), today announced that its innovative CRM solution has been named by the Software & Information Industry Association (SIIA) as the winner of the 2003 Codie Award for Best Customer Relationship Management Solution, as well as the Award for Best Software Service. This is the second consecutive year that has received the prestigious honor for its on-demand CRM service. The winners were announced at the 18th annual awards ceremony Tuesday, May 6, 2003 at the Palace Hotel in San Francisco, CA, and are featured in the May issue of Upgrade Magazine, the official magazine of SIIA.

The Codie Awards showcase the finest products and services in the software and information industry. was honored for its outstanding product achievement with two of 40 Codie Awards, chosen from over 700 products and 325 companies by judges consisting of industry trade press, mainstream technology writers, industry experts and SIIA members. The Codie Awards provide the only peer recognition program in the software and information industry, a unique venue where companies compete for the praise of their competitors.

Ken Wasch, president of SIIA, said, "SIIA congratulates on their two 2003 Codie Awards. The recognition the company received from judges confirms the importance of the service they provide to our industry."

"We are honored to be recognized by SIIA for creating the world's most successful Internet application utility," said Marc Benioff, chairman and CEO of "Winning the 2003 Codie Awards for Best Customer Relationship Management Solution and Best Software Service is a testament to the dedication of our development team. This distinction reinforces our commitment to providing our 6,400 customers around the globe with a superior product that they can count on for immediate results and CRM success without software headaches."

A recent survey found that 42 percent of all enterprise CRM software licenses purchased are never deployed (Gartner Group, March 2003). In contrast,'s utility model delivers robust CRM technology on a pay-as-you-go basis for immediate success. The world's most successful application utility, currently has over 6,400 customers and 87,000 users worldwide, including global leaders such as AOL, Le Meridien and Quantum.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .