Arasys Technologies Replaces Siebel OnDemand with Winter '04

State-of-the-art CRM with comprehensive functionality and ease of integration draws Arasys to switch to the market leader

SAN FRANCISCO, Calif. - January 21, 2004 -, the world leader in delivering on-demand applications, today announced that Arasys Technologies, a leading provider of technology components for companies that have complex sales and marketing material distribution requirements, will be replacing its Siebel (NASDAQ: SEBL) OnDemand UpShot Edition with on-demand customer relationship management (CRM) from With's market leading on-demand CRM, Arasys Technologies' sales and marketing teams will take advantage of state-of-the-art features and functionality and easy integration with existing internal systems via sforce 2.0.

" has clearly demonstrated its leadership in on-demand CRM, and we wanted to ensure our people are using the best on-demand CRM solution available," said Stephen D'Angelo, president and CEO of Arasys Technologies. "'s full-featured service offering, including opportunity management, team selling and forecasting, enables us to better serve our clients, keep a tighter hold on our pipeline and sales performance and keep our sales reps better connected on a daily basis."

Arasys Technologies delivers an on-demand web-based utility that enables clients to quickly automate and streamline their end-to-end process for material/collateral fulfillment, improve sales force effectiveness, and achieve multi-million dollar permanent cost reductions for materials and logistics. Due to Arasys Technologies' complimentary product offering,'s robust feature set and leadership position in the on-demand CRM market, Arasys Technologies management felt confident in switching to

Arasys Technologies selected Winter '04 on-demand CRM for the ease of integration with its current internal systems. Sforce 2.0 enables tight integration between and Microsoft Outlook, Word and Excel, streamlining access and information sharing with desktop applications for Arasys Technologies' sales and marketing teams. Mobile users at Arasys Technologies have access to customer information and data via's offline capability when they are not connected to the network.

"Companies that realize the incredible benefits of on-demand CRM are choosing a proven, 14th generation solution in," said Marc Benioff, chairman and CEO, " has become the market leader in on-demand CRM by delivering on a track record of innovation and success for our thousands of customers."

With more than 8,400 customers and 120,000 subscribers, is the world's most successful on-demand application utility and the first profitable software-as-service provider. allows for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. also recently announced sforce 2.0, the next generation of the on-demand application server. Open, secure and reliable, the sforce 2.0 on-demand application server is the world's first platform for customizing, integrating and extending to meet specific business needs.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .