and WebEx Team to Offer a Complete Sales Automation and Communication Service

On-demand leaders join forces to improve sales productivity for combined customer base

SAN FRANCISCO, Calif. - March 1, 2004 -®, the global leader in customer relationship management (CRM) services, and WebEx Communications Inc., the leader in web communications services (Nasdaq: WEBX), today announced an agreement to integrate with the WebEx MediaTone Network to create a comprehensive sales automation and communication service delivered on-demand - without software. The integration of the market-leading services will be completed through sforce, the on-demand platform that powers As part of the alliance, the companies will also promote the joint offering to their combined customer base of over 15,000 companies worldwide.

"Companies of all sizes realize the on-demand model is the only option for CRM success," said Marc Benioff, chairman and CEO, "Now the pioneers and champions of the model are coming together to help sales forces more effectively manage relationships and communications with their customers, partners and colleagues - all without software."

"This agreement reaffirms our commitment to integrate our MediaTone web communications capabilities into the applications and services business people use everyday," said Subrah Iyar, chairman and CEO, WebEx. "The combination of our leading web communications capabilities with's proven CRM service will support all stages of the sales cycle." delivers state-of-the-art on-demand CRM for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. WebEx operates a secure global network on which it provides web communications services for meetings, conferencing, events, training and support. The integration between the two services will allow customers to quickly launch a WebEx meeting from, and capture all relevant information from the meeting in the CRM service. The two companies will work closely to promote integrated and complimentary products to their combined customer base, as well as streamline the trial and purchase of each other's services.

The integrated service is planned for release in summer 2004.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .