Orrtax Selects Salesforce.com over Siebel to Maximize Sales Productivity and Guide Sales Management Decisions

Salesforce.com stands apart for ease of use, rapid deployment advantages, and state-of-the-art reporting capabilities

SAN FRANCISCO, Calif. — January 27, 2005 — the technology and market leader in on-demand customer relationship management (CRM), today announced that Orrtax Software Solutions (www.orrtax.com), a recognized leader in tax software preparation and electronic tax filing, has implemented Salesforce.com nationwide to manage and share customer and prospect information. Orrtax selected salesforce.com over Siebel Systems [NASDAQ: SEBL] for on-demand CRM because of salesforce.com's greater usability and ease of learning, and better sales management reporting. Salesforce.com was implemented within 30 days; full adoption was achieved in less than 70 days.

Orrtax is one of the 13,300 companies of all sizes that comprised the salesforce.com customer base as of Dec. 31, 2004.

"In our CRM evaluation, our team spent the exact same amount of time online with both Salesforce.com and Siebel," said Don Leland, Regional Sales Manager, Orrtax. "The feedback was that Salesforce.com was much easier to learn and use. The reporting was better and the flow more closely followed our business model. We could easily customize almost anything to precisely match our business. Siebel would have taken a lot of time and effort. Salesforce.com was already there."

A 20-year software veteran, Orrtax must manage nationwide channel and direct sales of its IntelliTax tax preparation software. In addition to improved reporting and pipeline management, Salesforce.com's state-of-the-art on-demand CRM service provides data mining and analysis, which translates into better service for Orrtax's customers through better understanding of appropriate deliverables and solutions.

"At a glance, I can see my sales team's pipeline alongside the entire sales organization," said Leland. "I can understand the customers' activity volume and, beyond that, I can actually start to understand their business and where we can help them more. It's been a great experience to work with a company like salesforce.com that is committed to my success, so that we can focus on success for our own customers."

About salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .