PerkinElmer Selects to Enhance Customer Visibility Across the Enterprise

Global health and industrial sciences technology leader chooses Salesforce for customization and integration capabilities

SAN FRANCISCO — June 13, 2005 — [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that PerkinElmer, a global leader in health and industrial sciences, has implemented Salesforce to manage and share customer and prospect information enterprise-wide.

More than 15,500 companies of all sizes, industries and geographies comprise the customer base as of April 30, 2005. PerkinElmer is reaping the rewards of's 17th-generation CRM solution, as well as new innovations including the Customforce tool for rapid, easy customization.

PerkinElmer plans to integrate Salesforce with SAP, enabling an interface between the company's enterprise resource planning and billing systems. PerkinElmer has also customized the Salesforce solution to its own business model, allowing users to access critical information to drive working capital management, and provide increased visibility to customer information to enhance customer service and support.

With Customforce, Salesforce provides every company the power to be unique. Representing a major breakthrough beyond cookie-cutter vertical solutions, Customforce enables ordinary business users to easily customize their CRM and create new on-demand applications through a simple point-and-click interface. Built into Salesforce and Supportforce, Customforce enables 15,500 companies to leverage the simplicity, power, and success of on demand to create 15,500 unique CRM editions. Customforce makes Salesforce the world's most customizable CRM.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

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