Tyco Fire & Integrated Solutions Standardizes on Salesforce.com in 19 European Countries and Seven Languages

SAN FRANCISCO, Calif. — November 28, 2005 — Salesforce.com [NYSE: CRM], the technology and market leader in on-demand customer relationship management (CRM), today announced that Tyco Fire & Integrated Solutions has standardized on Salesforce in 19 European countries and seven languages to optimize sales effectiveness and efficiency. This leading EMEA provider of fire detection, protection and suppression systems, integrated access control and CCTV surveillance systems and other integrated solutions is deploying Salesforce to over 700 staff to create a single, complete view of its European customers. The subscription-based, on-demand CRM solution will increase the company's focus on customer management, cross-selling capability, enhance sales collaboration on international sales opportunities and streamline call, pipeline and forecast management.

Tyco Fire & Integrated Solution is one of the 18,700 companies of all sizes, industries and geographies that comprised the Salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

"Salesforce will act as a catalyst to deliver a more customer-focused operation," said Wayne Hepworth, Business Process Leader, Tyco Fire & Integrated Solutions. "This cost-effective, flexible and scalable system will provide our staff with the information needed to drive cross-selling initiatives and increase product and market segment penetration. Moreover, Salesforce will enable sales staff and management to have greater visibility of their own sales pipeline and take greater ownership within it, improving accountability. By leveraging all our sales force activities and managing our sales calls through to order entry we will also improve productivity. Salesforce was chosen because this web-enabled, hosted system offers rapid implementation, minimal up-front technology investment and future integration to our existing and future ERP financial environment."

Until now, Tyco Fire & Integrated Solutions has relied on local sales processes in the 19 European countries within which it operates. These systems were not effective as they prevented the company from generating a unified view of customer sales across their regions and the sales methodology did not support or sustain the company's strategy for future growth.

The company has standardized on Salesforce in 19 countries: Phase 1 included the U.K., Germany, France, Austria, Belgium, Italy, Spain, Portugal, Sweden and Switzerland. This unified approach to managing customer relationships will provide over 700 staff in these countries with complete visibility into the end-to-end sales lifecycle—from opportunity management and historical customer activity, to order entry and competitor intelligence. Sales teams and management will also possess comprehensive analytics-based insight into the local, regional and pan—European sales pipeline.

This powerful CRM application will provide increased recognition of cross-selling opportunities through team coordination, sales collaboration on pan-European sales opportunities and streamlined call, pipeline and forecast management. Moreover, it will allow sales teams to increase their face to face time with customers enabling improved customer understanding and delivery.

Using the best practice business processes integrated with Salesforce, Tyco Fire & Integrated Solutions will also be able to adhere closely to their sales methodology (Six Sigma) to continuously improve the sales processes.

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Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com.

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