Halfords is taking some of the heartache out of having a cycle stolen. The UK retailer has joined the growing number of companies using cloud computing thanks to salesforce.com and Synchosoft.com. Halfords chose Salesforce CRM to manage relationships between insurance companies and end-user customers to ensure that the thousands of lost or stolen bikes each year are replaced as smoothly as possible. This and other systems which support the Government’s ‘Cycle2Work’ initiative, have been deployed quickly and easily using Salesforce CRM and the Force.com platform, together with partner Synchosoft.com’s Workflow optimization application. The outcome is that Halfords is reducing the cost, time and effort of managing and fulfilling the requirements of business customer services. Halfords use Salesforce CRM to record new clients, customer communication and order details and manage order escalation and fulfillment. Synchosoft.com optimizes the operational processes by providing advanced workflow management in the cloud, across salesforce.com applications, Halfords and external stakeholder systems like Insurance Claims Management. Salesforce.com’s clear-cut reporting system together with Synchosoft.com’s workflow optimization application means all operational activity is streamlined, controlled and measured. The business not only has transparent, demonstrable insight into how it is dealing with its customers, but it has also significantly improved the quality, accuracy and availability of the information in Salesforce. Halfords can quantify success and pinpoint areas which need attention at the click of a button. As a result, Insurance Replacement is quicker, more cost effective and provides a better service to customers. Charles Ashwell, B2B development manager at Halfords said: “We have an extremely efficient system thanks to the two S’s as I call them (salesforce.com and Synchosoft.com). We’ve done this by automating a lot of the manual administrative effort, reducing paper-based activities, automating escalation and communication and automatically reporting on violations and bottle necks.” “Salesforce.com and its partner Synchosoft.com have transformed our business model, we do much more with less effort and we do it better,” continued Ashwell. (319 words) NOTES TO EDITORS
About Halfords Halfords is the UK's leading retailer, on the basis of turnover, in each of the key product markets in which it operates, being car maintenance (including car parts, servicing consumables (such as oil), workshop tools and body repair equipment); car enhancement (including in-car entertainment systems, cleaning products, accessories, interior and exterior car styling products, navigation systems and alloy wheels); leisure (including cycles and cycle accessories and roof boxes, cycle carriers, child car seats and outdoor leisure equipment).
About Synchosoft.com Limited Synchosoft.com is an AppExchange Salesforce.com partner. The company provides Advanced Workflow Management Software in the cloud which allows Salesforce.com customers to draw, configure, execute and monitor complex workflow across all salesforce and force.com applications.
About salesforce.com Salesforce.com is the enterprise Cloud Computing company. The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's Force.com AppExchange marketplace available at http://www.salesforce.com/appexchange/uk.
As of October 31, 2008, salesforce.com manages customer information for approximately 51,800 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. ###
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Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/uk/, or call 0800 0921223 .