Salesforce.com, the enterprise cloud computing company, has announced that MITIE, the strategic outsourcing and asset management company, is using the Sales Cloud from salesforce.com as its primary customer relationship management tool to track sales opportunities across the group.
MITIE has found Salesforce CRM to be a highly effective tool in capturing, tracking and reporting sales opportunities.
“Due to the diversity of our business we needed a CRM solution that is transparent and will allow our teams to work together seamlessly,” explained Neil Smith, CRM Manager at MITIE.
Prior to deploying Salesforce CRM, MITIE used separate contact management systems which were fragmented and lacked compatibility.
Notes for editors
What is MITIE?
We’re the strategic outsourcing and asset management company.
What does that mean in practice? Providing everything from strategic consultancy, to world-class delivery on the ground. From long-term infrastructure planning, to facilities management, property and engineering services. Our strategic input can add value at the highest level, while our practical management expertise can save customers money and maximise their returns.
At the same time, it’s not just what we do, but how we do it that makes us different. Our people are passionate about what they do, committed to working in partnership with their clients, and will always look for a fresh answer to a new challenge.
We work with our clients in three ways; some take full advantage of our whole range of expertise by buying the whole suite, others may only need one aspect of what we do:
Strategy and consultancy
+ Facilities and project management
+ Service delivery
In other words, we think, we manage, and we deliver.
The thinking phase is all about finding strategic answers to long-term challenges about assets and resources. Facilities and project management puts those plans in place, and our unrivalled range of services is one of the best in the business.
There’s a lot more to MITIE than you probably think. We’re a big company with big ambitions - a leading FTSE 250 support services business, with more than 50,000 people, revenues in excess of £1.5bn, and a reputation for being the best.
“Its ease of use was one of the key reasons for choosing Salesforce CRM. The interface is very similar to the consumer web-based platforms our people use in their everyday lives so training is made much easier. This allowed us to hit the ground running and start seeing immediate value,” said Smith.
In 2010 MITIE will complete the rollout of Salesforce CRM, which is live in its Facilities and Property Management divisions, by bringing its Asset Management division online - providing full integration across the FTSE 250 group.