BMC Software and Fuel Adoption of Cloud-based IT Service Management and Cloud 2

Customers including Allied Wireless Communications Corp., Lumen 21, and more adopting joint cloud-based IT service management solution to now resell BMC ServiceDesk on to further accelerate momentum

LONDON, June 22, 2010: BMC Software (NASDAQ: BMC) and (NYSE: CRM), the enterprise cloud computing company, today announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.

Customers are rapidly adopting BMC ServiceDesk on for IT service management, an indication of the need among IT departments for cloud computing apps that are collaborative and deliver access to data in real-time.

Further strengthening the strategic alliance between the two companies, is now reselling BMC ServiceDesk on to accelerate the momentum for Cloud 2 within IT departments.

Since BMC ServiceDesk on was announced in late April, hundreds of companies have signed up for the free trial of the cloud computing solution, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins including Allied Wireless Communications Corp, and Lumen 21.

“With ServiceDesk on, we’re getting a consolidated service desk that is both simple and affordable,” said Eduardo Don Jr., CEO of Lumen21, an IT consulting firm in Santa Ana, Calif. “As a cloud-based ITSM solution from two industry leaders like BMC and, we’re confident that the pay-as-you-go pricing and lack of hardware or software costs will help Lumen21 reduce costs and improve service levels for our customers.”

BMC ServiceDesk on offers customers consolidated service desk, self-service and inventory management capabilities delivered on the platform. The addition of Chatter social capabilities in, such as real-time feeds, status updates and profiles, will foster stronger collaboration within IT departments and with internal users.

“IT departments want to lead the shift to the Cloud 2 revolution,” said Kendall Collins, chief marketing officer, “By offering BMC ServiceDesk on directly to our customers, we can deliver a world-class IT service management solution that has all the collaborative and real-time benefits of the next generation of cloud computing.”

“Through our resell agreement with, we are making it easier than ever for customers to simplify and automate their IT,” said John McMahon, senior vice president, worldwide sales and services at BMC. “Our combined sales teams are bringing BMC’s cloud-based IT service management solutions to the world via the proven platform.”

BMC ServiceDesk on is now available for sale from both BMC Software and Visit the following link for a free trial . Register now to see the live webcast of chairman and CEO Marc Benioff’s keynote from Cloudforce 2010, which will also include a demonstration of BMC ServiceDesk on with Chatter functionality.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 0800 0921223 .