~ Ambitious Leicester-based SME Achieves Success with the Sales Cloud and the Service Cloud ~
LONDON, UK – 28 October 2010 – Salesforce.com, the enterprise cloud computing company, has announced that Scancom.co.uk, a leading supplier of BlackBerry business devices, airtime, and software, is achieving competitive edge in sales, after-sales support and customer service by deploying the Sales Cloud and Service Cloud from salesforce.com.
Cloud computing is ideally suited for small businesses like Scancom.co.uk in that it can be implemented quickly with limited resources, and customers can get up and running in less time, (days or weeks) rather than the months or years typically associated with traditional software computing.
Today, every Scancom.co.uk customer order, whether for a BlackBerry, a mobile phone, or associated airtime, is logged using the Sales Cloud and all of the associated contracts are managed through the application. Scancom.co.uk also uses the Service Cloud to provide its support staff with powerful knowledge based solutions to enable them to deliver effective service and support and it is now looking to roll this functionality out online to empower its customers to quickly find answers to their questions.
In addition, Scancom.co.uk has used Force.com, the enterprise cloud computing platform from salesforce.com, to customise the functionality of the Sales Cloud and the Service Cloud so that its retail processes and its after sales service and support can be closely tailored to the demands of its business. The company is also now using salesforce.com’s Visual Process Manager to map out and automate many standard business tasks.
“Initially, we just moved our CRM capability into the cloud,” says Scancom.co.uk managing director, Chen Kotecha. “We were so impressed by the benefits that we started to transition other aspects of the business. Today, cloud computing underpins everything we do from sales management, stock control and financial controls to commission reconciliation, customer service and quotations.”
One of the greatest benefits for Scancom.co.uk is that moving to the cloud has enabled it ‘to punch well above its weight’. “We are a small company with just 12 staff but using the Sales Cloud and the Service Cloud allows us to compete on an equal footing with the largest enterprise,” explains Kotecha.
“In 2008, we signed a contract with a key industry player and turned over more than £250,000 in the calendar year from that deal alone,” he adds. “We would not have been able to do that without solutions like the Sales Cloud and Service Cloud because the associated processes, reporting and other documentation would have been too onerous. Using cloud computing has enabled us to take on larger projects without having to worry about the back-end fulfilment.”
“In addition, salesforce.com’s multi tenanted subscription based model ensures that we benefit from the regular and immediate updates to the application. This ensures that we are always on the latest version of the application and able to take advantage of new product features as they are made available with no disruption to service or maintenance fee. We can access the system from anywhere, not just the office and we can achieve enhanced productivity from our staff without putting them under undue pressure,” says Kotecha.
Notes to Editors
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com’s real-time, multitenant architecture, the company’s platform and CRM applications (http://www.salesforce.com/crm) have revolutionized the way companies collaborate and communicate with their customers, including:
● The Sales Cloud, for sales force automation and contact management
● The Service Cloud, for customer service and support solutions
● Chatter, for social collaboration
● The Force.com platform, for custom application development
● The AppExchange, the world’s leading marketplace for enterprise cloud computing applications
Salesforce.com offers the fastest path to customer success with cloud computing. As of July 31, 2010, salesforce.com manages customer information for approximately 82,400 customers including Allianz Commercial, Dell, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol \"CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
Headquartered in Leicester UK, Scancom.co.uk is a leading supplier of BlackBerry business devices, airtime and software. Serving the business community for almost 15 years, Scancom.co.uk has partnered with some of the most prestigious names in the telecoms industry. Scancom.co.uk lives and breathes business every day. Through its people, business devices, airtime, applications and partners, it is passionate about helping businesses of all sizes achieve their ambitions by helping them improve their communications and get a true positive ROI.
The quality of any business in terms of sales, profitability and service is directly proportional to the quality of its communication. BlackBerry solutions help that communication to exist.