RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders
RemedyForce gives customers access to a simple, fast IT service management solution to streamline IT support processes and reduce costs – delivered completely in the cloud
Companies expand strategic alliance to develop, market, and sell RemedyForce offering
SAN FRANCISCO – Dreamforce 2010 – Dec. 8, 2010 - Salesforce.com [NYSE: CRM], the enterprise cloud computing company, and BMC Software, [NASDAQ: BMC] the leader in IT management, today announced RemedyForce, a new cloud offering built on Force.com, salesforce.com’s enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs.
RemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management. The announcement will be introduced by Marc Benioff, chairman and CEO of salesforce.com and Bob Beauchamp, chairman and CEO of BMC Software, as part of a keynote presentation at Dreamforce 2010, the industry cloud computing event.
“IT service management customers now have a cloud to address their needs,” said Marc Benioff, chairman and CEO, salesforce.com. “As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes.”
“RemedyForce provides an impressive new group of companies the opportunity to access the power of BMC’s IT Service Management solutions as well as strengthens the core offering available to our own customers. The result provides businesses new ways to get more out of their IT investment,” said Bob Beauchamp, chairman and CEO, BMC Software. “This is the best of both worlds – cutting edge delivery of proven solutions – that will accelerate customer success and the evolution of both the cloud computing and IT management markets.”
Based on the proven, successful partnership between salesforce.com and BMC Software, RemedyForce adds a new offering to salesforce.com’s current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Force.com Platform Cloud and Database.com. Similarly, RemedyForce joins the BMC family of leading IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand. With this move the two companies add significant value to customers through unsurpassed IT management capabilities.
BMC’s market leading IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on Force.com, that brings together a broad set of IT service management capabilities with the proven Force.com enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimised performance capabilities for cloud customers providing consolidated service desk capabilities.
Key features include:
· An easy-to-use IT service management suite optimised for salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications
· True service management, including a configuration management database to provide the required “single source of truth”
· Streamlined implementation on the Force.com platform and salesforce.com’s trusted global service delivery infrastructure
· Real-time collaboration using Salesforce Chatter
· Mobile access, reporting, and analytics
By building BMC solutions on Force.com’s robust multi-tenant cloud development and delivery platform, customers now have a comprehensive and integrated approach to service management, that is optimised for the Force.com platform and ecosystem. Customers using BMC’s ITSM solutions report:
· A 40 percent decrease in support costs;
· Resolution of 75 percent of issues on the first call;
· Tens of millions of dollars in ongoing operational savings
With RemedyForce, customers can take advantage of over 20 years of service management leadership and a proven, trusted cloud delivery infrastructure, and the simplicity of a standardised cloud application. BMC and salesforce.com will support RemedyForce with joint sales, marketing, product certification, and implementation programs. RemedyForce will be sold by both companies’ sales teams and partners, unlocking new business opportunities as they sell to customers looking for a proven solution with best of breed capabilities delivered by established industry leaders.