Service Cloud CRM, built and priced for small business.
Provide smarter, faster service with the world’s no. 1 customer support solution.
Starter
Professional
Enterprise
Starter
Starter
Start fast with sales, service, and email outreach tools
£
20
/user/month*
(billed annually)
(billed annually)
- Provide amazing customer service in no time
- Real-time insights from pipeline reports and dashboards
- Get a single view of prospects and customers
- Connect to customers across email, Facebook and Twitter
- Complete history of customer engagements
Professional
Professional
Complete service CRM for teams of any size
£
64
/user/month*
(billed annually)
(billed annually)
- Get all Essentials features PLUS
- Tools that are simple to use and easy to learn
- Access knowledge articles and FAQs to provide customer service faster
- Track all customer cases
- Manage warranties, subscriptions and order agreements
- Integrate Salesforce with all the most popular telephony systems
- Build apps and customise Salesforce to meet your needs
- Manage and track marketing campaigns across all channels
Enterprise
Enterprise
MOST POPULAR
Customisable CRM for comprehensive service
£
132
/user/month*
(billed annually)
(billed annually)
- Get all Professional features PLUS
- Automate complex business processes
- Automatically route inquiries to the right service agent
- Integrate with any system using web service APIs
- Build powerful communities that promote self service
- Phone support
Compare editions and features
Starter
£
20
/user/month*
Professional
£
64
/user/month*
Enterprise
£
132
/user/month*
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Service Console App(s)
1 custom app per org
1 custom app per org
Advanced Case Management
Omni-Channel Routing (Basic)
Omni-Channel Supervisor
Knowledge (Read-Only)
Knowledge (Read-Write)
Additional £60 /user/month
Additional £60 /user/month
Case Milestone Tracker
CTI Integration
Phone (available in US & Canada only)
Orders Management
Lead-Contact Account Management
Service Contracts and Entitlements
Mobile Messaging (LiveMessage)
$
Snap-Ins for Live Agent Chat
Limited functionality
Additional £60 /user/month
Facebook Messenger
Limited functionality
Additional £60 /user/month
Social Customer Service Starter Pack
Community Starter
Next Best Action****
Customer Community
$
Customer Account Portal
$
Work Order Management
Asset Management and Product Tracking
Field Service Dispatch
$
Field Service Technician
$
Field Service Contractor Management
$
Advanced Reporting Features
Customisable Reports and Dashboards
Service Analytics App
$
Opportunity Tracking
Task Management, Activity Feed
Offline Access
Next Best Action****
Email Integration with Outlook
Google Apps Integration
Web Services API
Additional €25 /user/month
Developer Pro Sandbox
Available for purchase
Available for purchase
Developer Sandbox
Full Sandbox
Available for purchase
Partial Sandbox
1 Partial Sandbox included per org
Lightning Flow Automation (Flow + Process Builder)
5 processes & 5 flows per org
5 processes & 5 flows per org
Unlimited
Custom Profiles and Page Layouts
Lightning App Builder
Salesforce Identity
Unlimited Custom Applications
Workflow and Approval
AppExchange App Integration
Email Templates
Record Types (Per Object)
3 types per object
Roles and Permissions
2 roles per org
Data Storage Per User
File Storage Per User
Unlimited Online Training
$
$
Standard Success Plan
Online Case Submission (Two-Day Response)
Access to Premier Success Resources
$
$
24/7 Toll-Free Support
$
$
Developer Support
$
$
Configuration Services
$
$
Access to Accelerators
$
$
Case Classification
$
Chatbots***
$
Next Best Action****
* All per user products require an annual contract.
** Included with Lightning Essentials as a limited-time promotion.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
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