You may be a small business, but your challenges loom large. You have hundreds of contacts and interactions to track and manage, new deals to pursue and close, and existing customer relationships to cultivate and maintain.
Because small businesses come in so many varieties, sales automation solutions span the spectrum from contact manager software capabilities all the way to full-featured small business CRM solution. Whether you’re on your own, maintain a modest staff, or add new employees every month, salesforce.com has a small business CRM solution to help you keep the customers you have, win new ones, and drive business growth.
To start with, salesforce.com gives you a key advantage over conventional contact manager software and small business CRM: Our solutions run entirely in the cloud. With no more than your favorite garden-variety Internet browser and no CRM software, you have full access to your small business CRM anytime and anywhere.
With small business CRM from salesforce.com, you don’t have to buy contact manager software or spend money on special hardware to run it. And you never have to deal with the headache and expense of maintaining and upgrading both. In short, all your small business CRM needs are fulfilled without your having to get into the IT business yourself.
Although it doesn’t provide the full capabilities of small business CRM, a contact management system lets you efficiently track and record relationships and interactions with customers and suppliers: emails, documents, jobs, faxes, calendars, and more. The advantage is controlling and viewing all this critical information in a single centralized format, instead of having different proprietary applications, each with its own data collection system.
Small business CRM—and versions for larger enterprises—are oriented more toward accounts as a whole rather than individual contacts. They generally include opportunity management for tracking sales pipelines and often have added functionality for marketing and customer service.
All this functionality may be more than you require. What if easy-to-use but comprehensive contact manager software capabilities are sufficient for your needs, without the extras of full-fledged small business CRM?
Problem solved: Salesforce.com’s Contact Manager Edition is specially tailored for the very small business. CRM bells and whistles aside, it has everything you need—no more, no less—with a very affordable subscription price to match. And as with all our editions, you get salesforce.com’s legendary ease of use plus the cloud-based simplicity you won’t find with any conventional contact manager software or small business CRM.
These capabilities are also included in our small business CRM and larger CRM editions. They’re part of the reason why salesforce.com is the choice of more than 63,000 companies worldwide—and counting.
Small businesses with more users and greater needs will want to go beyond contact management software functionality. For them, we offer two flavors of small business CRM: Group Edition and Professional Edition. Here are some of the capabilities shared by both: