Today, customers use an average of 10 channels to communicate with companies. Despite the growing emergence of digital service channels, phone remains the #1 channel for customer service. However, voice as a channel is disconnected from CRM today, preventing contact centres from scaling and providing support from anywhere - which is crucial in the current climate.
Managing the voice channel today is more important than ever, and we’re excited to announce Service Cloud Voice to bring together telephony, digital conversations, and CRM data in real time.
Join us as we show how Service Cloud Voice will transform the agent and supervisor experience. We’ll also be joined by Jo Nixon, Deployment Lead, United Utilities to share how they are approaching an integrated telephony strategy.