Originally broadcasted on Wednesday 15th March
Marketing leaders often ask, “What does a customer expect when they interact with our brand?” The Answer... Customers expect consistency.
So how are the Marketers taking on this challenge? How do they engage with their customers in the way they expect? Where do they even begin?
We invite you to hear from Salesforce and Simon as we share best practice in enhancing your customer experience through all marketing channels.
Roost Consulting Ltd
Simon, formally Business Change Director at The Economist, has spent his career reaching and building audiences; generating and nurturing leads; converting, retaining and servicing customers through a mix of channels and techniques.During this time, he has consistently delivered growth for new and established business models, during a period of substantial change in consumer behaviour.