UK Service Summit

etc. Venues, 155 Bishopsgate, London | 1. October 2019


Calling all Customer Service Leaders!

Are you prepared to keep up with ever-changing customer expectations? Join Salesforce and your industry peers for a day of inspiration, learning, and networking. You’ll leave ready to deliver intelligent, efficient, and personalised customer service.

Get Inspired

Come together with the best-of-the-best service leaders to share ideas and explore how to turn every customer experience into a lasting engagement. Through engaging panel conversations, you’ll be challenged, enlightened and motivated. 


Hear from trailblazing innovators who have transformed their businesses through service. With conversations around inclusive customer service, the latest trends in service, and artificial intelligence, you’ll walk away with game-changing ideas on how to gain your competitive edge.


Hear from and connect with peers in your industry and other service experts. With opportunities to network and participate in engaging discussions, you’ll leave with lasting connections and fresh ideas to bring back to your organisation.



09:00 - 10:00 Registration, Breakfast & Networking
10:00 - 10:05 Welcome Address
10:05 - 10:15 The Age of Human-Centric Service
10:20 - 10:50 The Leader’s Guide to Customer Experience with Matt Watkinson
10:55 - 11:15 Inclusive Customer Service & Why It Matters
11:15 - 11:55 Working Cross Functionally to Create a Connected Customer Experience
11:45 - 13:00 Lunch
13:00 - 13:30 The Future of Service
13:45 - 14:45 Future of Service: Hot Topics Breakout Sessions
15:00 - 15:30 Service 2025 - Visionary Demo
15:30 - 16:30 Campground, Drinks & Networking


Hear from our line up of industry experts and customer trailblazers leading the charge in connecting to their customers in whole new ways. 


etc Venues

155 Bishopsgate

Keep the Conversation Going

Join the Service Trailblazer Community to continue sharing ideas — and transforming service to grow your business.