Voice has long been a critical customer service channel—but it's also one of the most expensive to operate. For years, organizations invested heavily in digital channels and chatbots while voice was left behind—making it harder to meet rising customer expectations. Meanwhile, most companies still rely on legacy IVR systems that haven't evolved in decades: rigid flows, dead ends, and frustrated customers.
Agentforce Voice changes that. By deploying Voice AI agents that resolve issues—not just route them—organizations can deliver better customer experiences while reducing cost-to-serve and driving measurable business impact.
Dive into the product: Explore Agentforce Voice's key features and get an exclusive look at our latest innovations.
See it in action: Watch how to build, test, and deploy Voice AI agents with lessons learned from real enterprise deployments and best practices on how to get started.
Get answers live: Bring your questions and challenges — our product experts will be monitoring the live chat to answer your questions in real time during the session.
