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Webinar: Building better grocery operations after Covid-19.

The coronavirus outbreak has brought unprecedented pressures to online grocery operations. Called upon to feed the nation, retailers had to retool their online strategies virtually overnight. Capacity was boosted in record time. Pioneering partnerships were forged. New service models were launched. And still, demand far outpaced supply.

In this webinar in partnership with the Grocer, experts from the worlds of grocery retail, ecommerce and technology have been pulled together to discuss where we go from here and what lessons can be learned from the crisis.

We’ll zero in on the weak points in the online grocery ecosystem that were exposed by the pandemic and discuss how retailers can crisis-proof their operations to ensure they are robust, resilient and able to cope with abrupt changes in demand.

We’ll unpick how online shopper behaviour has changed – and will continue to change – in the wake of Covid-19 and identify which questions grocery retailers were asking of their data during the crisis that proved especially tough to answer.

Of course, there’ll be plenty of real-life examples and our experts will have practical suggestions for how you can apply the lessons learned and boost the resilience of your own online business. Plus, we’ll answer your questions for our panel.

Speakers:
 

Ben Stimson
Digital Director
Waitrose.

Toussaint Wattinne
General Manager
Uber Eats UK and Ireland.

Linda Ellett
Partner
UK Head of Consumer Markets, Leisure and Retail, KPMG.

 

Craig Smith
Retail Digital Transformation Director UKI
Salesforce.

Julia Glotz
Moderator
Freelance writer and editor.

 

Webinar: Building better grocery operations after Covid-19.

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