How Utilities & Telcos can earn customer trust and broaden their relationships towards value added services.

Live Webinar: Utilities & Telcos - building customer trust &relationships

Date/Time: 13th of June, 9am, London Time

Do you need to reset the customer experience and get onto a journey towards customer excellence to expand your existing customer relationships beyond the traditional services and products?

If the answer is yes, you might want to make sure you're ready for the road ahead. Do you know where to start from? Have you planned your route? Do you havethe right tools to get you there? And how will you cope with any unexpected bumps along the way?

During our time together, we'll look at:

  • where to start - knowing your point of departure
  • early wins - accelerating andmaking the most out of your existing projects
  • what to do next - being aligned, capable and credible
  • the final stage - redesigning the experience

Speakers:

Carol Leboffe -Telco & UtilitiesSnr Manager

Olivier Mourrieras - Director, TribeCX

Olivier has spent over 12 years in shaping and delivering market leading customer experience strategies for companies in the top half of the Fortune 500 ranking. From laying out foundations to building sustainable capabilities and delivering change with spectacular results, creating differentiating customer journeys and solutions offering value for the customer and for the business. Among others, the Orange and E.ON stories are used as best practice cases by leading consultancy and analysts firms globally.

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