Live Webinar: Utilities & Telcos - building customer trust &relationships
Date/Time: 13th of June, 9am, London Time
Do you need to reset the customer experience and get onto a journey towards customer excellence to expand your existing customer relationships beyond the traditional services and products?
If the answer is yes, you might want to make sure you're ready for the road ahead. Do you know where to start from? Have you planned your route? Do you havethe right tools to get you there? And how will you cope with any unexpected bumps along the way?
During our time together, we'll look at:
Carol Leboffe -Telco & UtilitiesSnr Manager
Olivier Mourrieras - Director, TribeCX
Olivier has spent over 12 years in shaping and delivering market leading customer experience strategies for companies in the top half of the Fortune 500 ranking. From laying out foundations to building sustainable capabilities and delivering change with spectacular results, creating differentiating customer journeys and solutions offering value for the customer and for the business. Among others, the Orange and E.ON stories are used as best practice cases by leading consultancy and analysts firms globally.